Summary: Answers to the questions new merchants ask most in their first week: which plan you are on, what hardware works with Qashier, how to reach support, which payments you can accept, and where to manage products and reports.
Applies to: Singapore, Malaysia, the Philippines and Thailand · Qashier POS, QashierHQ and QashierPay. Where an answer differs by market, it is marked [SG], [MY], [PH] or [TH].
Subscription
Q: What plan am I on?
[SG] New merchants are on the Qashier plan: SGD 5 per day per store (before 9% GST), deducted daily from your Qashier payouts, with no monthly bill. Payments are processed through Qashier. If you were already on an Essential or Growth plan, you keep that plan and nothing changes today.
[MY] Plans are the free Lite plan and the paid Essential and Growth monthly subscriptions. See [MY/PH] What's Included in the Free Lite Plan.
[PH] Plans are the free Lite plan and the paid Essential and Growth plans. Our team sets up your plan when you sign up. See [MY/PH] What's Included in the Free Lite Plan.
[TH] Plans are Essential and Growth. Our team sets up your plan when you sign up.
To see your current plan, log in to QashierHQ and click Manage My Plan at the bottom of the left menu.
Q: Can I change or upgrade my plan?
Yes. In QashierHQ, click Manage My Plan at the bottom of the left menu, then Compare other plans. [MY] [PH] If you are on the Lite plan and eligible, you will see Try Essential for Free instead, which starts a 7-day trial.
To add features to your plan: How to Add Features and Manage Your Plan in Qashier Marketplace (QashierHQ).
To change the card that pays for your subscription: How to Add or Update Your Card for Automatic Subscription Renewal (QashierHQ).
Hardware
Q: What hardware works with Qashier?
Qashier POS runs on Qashier terminals: the QashierX2, QashierXS and QashierXL Slim. Where your market offers it, it also runs on your own Android device running Android 7.0 or later. See How to Install Qashier POS on Your Own Android Phone or Tablet and How to Install the Qashier POS App on a Sunmi T2 / T2s / T2s Lite.
[SG] Qashier no longer onboards software-only POS subscriptions: the POS is sold together with QashierPay.
Q: Can I buy hardware from Qashier? What about delivery?
Yes. You can buy POS terminals, receipt printers, barcode scanners and other accessories directly from Qashier.
Online shop: Singapore · Malaysia · Philippines · Thailand.
[SG] [MY] If you signed up in QashierHQ, order a QashierXS or Qashier Soundbox at hq.qashier.com/onboarding/terminals. For a QashierX2, QashierXL Slim or a bundle, contact our team and we will configure the right setup.
Delivery options and the estimated arrival time are shown at checkout. [PH] See [PH] Delivery Times, Subscription Start Date and Training Schedule.
Q: How do I print receipts?
The QashierX2 and QashierXS have a built-in receipt printer. The QashierXL Slim pairs with a Qashier receipt printer. Using your own device? See Can I Use My Own Printer or Barcode Scanner with Qashier POS?
Support
Q: How do I contact Qashier if I have questions or issues?
[SG] [email protected]. Our team is available 7 days a week, 9am to 9pm, on WhatsApp, phone, email and live chat.
[MY] [email protected]
[PH] [email protected]
[TH] [email protected]
Phone, WhatsApp, LINE and Viber details for each market are in Contact Qashier Support by Phone, WhatsApp, LINE or Viber (SG, MY, TH, PH). You can also chat with us from QashierHQ or Qashier POS: How to Contact Qashier Support via Live Chat (QashierHQ & Qashier POS).
[MY] [PH] On the Lite plan, support is by email. Essential and Growth include live chat, phone and WhatsApp, as shown under Manage My Plan.
Accept payments
Q: What types of payments can I accept through Qashier?
[SG] With QashierPay you can accept Visa, Mastercard and American Express, PayNow, GrabPay, ShopeePay, Alipay+, WeChat Pay and Atome. Payment acceptance is part of the Qashier plan. Apply in QashierHQ: [SG/MY] How to Apply for QashierPay Payment Services in QashierHQ. Payout timing: [SG] When Will I Receive My Payouts? Settlement & Payout Schedule.
[MY] With QashierPay you can accept Visa and Mastercard (credit and MyDebit), DuitNow QR and Atome. Apply in QashierHQ: [SG/MY] How to Apply for QashierPay Payment Services in QashierHQ. See also [MY] How to Accept DuitNow QR Payments on Qashier POS and [MY] QashierPay Payout Schedule, Fees & Minimum Payout.
[PH] Accept QR Ph payments on Qashier POS: [PH] How to Accept QR Ph Payments on Qashier POS (Payouts, Voids & FAQ).
[TH] Accept PromptPay and e-wallets through Beam: [TH] How to Accept Beam QR Payments on Qashier POS (PromptPay, TrueMoney, ShopeePay, LINE Pay, Alipay, WeChat Pay) and [TH] Beam QR FAQ: KYC, Refunds and Payouts (PromptPay & E-wallets).
Transaction fees depend on the payment method and are set per account. For your exact rates, contact support.
You can also turn manual payment methods, such as Voucher, on or off for the Qashier POS Payment screen in QashierHQ. See How to Manage Payment Methods on Qashier POS and QashierHQ.
Manage your POS
Q: Is my data safe and secure?
Yes. Your data is hosted on Google Cloud, and Qashier is certified as a PCI DSS Level 1 Service Provider. For details, see How Qashier Protects Your Data (PCI DSS, PDPA & Privacy) and our Privacy Policy.
Q: How do I create a product?
You can add and edit products and prices on Qashier POS or in QashierHQ: How to Create Tabs, Categories and Products in Qashier POS | How to Create Tabs, Categories and Products in QashierHQ.
Q: How do I view my sales reports?
On Qashier POS or in QashierHQ: How to View the Sales Report on Qashier POS | How to View a Past Sales Report (Full Report) in QashierHQ.
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Last verified: 25 Sep 2026 · Markets: SG, MY, PH, TH