QR Ph lets your customers pay in store by scanning a QR code on your Qashier POS with any Philippine bank or e-wallet app that supports the national QR Ph standard. This guide covers how to take a QR Ph payment on Qashier POS, when you are paid, and what to do about voids, refunds and failed payments.
Applies to
Market: Philippines.
Product: Qashier POS in store (QashierX2, QashierXS, QashierX1 and Qashier tablets). QR Ph for online payments and Pay by Link is not covered here.
Plan or add-on: QashierPay with QR Ph activated on your account.
Before you start
QR Ph must be activated on your account by Qashier after your QashierPay application is approved. There is no setting to switch it on yourself. If QR Ph does not appear on the payment screen, contact PH support (see Contact support below).
Your POS needs a working internet connection to generate the QR code and receive the payment confirmation.
Accept a QR Ph payment
On Qashier POS, add the items to the cart and proceed to payment.
Tap QR Ph.
A dynamic QR code for the exact amount appears:
On devices with a customer-facing screen, such as QashierX2, the QR code shows on the customer screen.
On QashierXS and Qashier tablets, it shows on the main screen. Turn the screen towards the customer.
On QashierX1, it shows on the front display.
Ask the customer to scan the QR code with their bank or e-wallet app (for example GCash or Maya) and confirm the payment in the app.
Wait for the payment to be approved. This normally takes a few seconds. The POS then completes the transaction and prints the receipt.
What you should see
The POS shows the transaction as paid and prints the receipt with QR Ph as the payment method.
The sale appears in the POS transaction list and in QashierHQ under Money & Finance > Transactions.
When you are paid
QR Ph payouts are credited to your registered bank account on business days. Payments taken on weekends and Philippine public holidays are included in the next business-day payout. The exact payout schedule for your account is in your QashierPay agreement; if you need to confirm a specific payout, contact PH support with the transaction dates.
The Payout Report page in QashierHQ is not available for Philippine accounts, so use your bank statement to match payouts to sales.
Fees
Each QR Ph transaction is charged a Merchant Discount Rate (MDR). Your rate is set in your QashierPay agreement and is deducted before payout. To check your rate, contact PH support at [email protected].
Voids and refunds
QR Ph payments do not support automatic refunds. Voiding a QR Ph transaction in Qashier POS cancels it for your records only; it does not send money back to the customer.
Refund the customer yourself, in cash or by bank or e-wallet transfer.
In Qashier POS, void the transaction. The POS shows Please refund ₱ followed by the amount, with the notes Transaction is marked as voided. and Manual refund is required as this payment method doesn't support automatic refunds.
Once you have refunded the customer, tap Refund Completed.
You still receive the payout for the original payment, less the MDR. The MDR is charged even if the transaction is voided. For the void steps, see How to Void or Refund a Transaction in Qashier POS.
Example: a customer pays ₱100 by QR Ph. You void the transaction and refund ₱100 in cash. Qashier still pays out the ₱100 to you, less the MDR.
If a customer was charged twice
A duplicate QR Ph charge is two successful payments, and each one is paid out to you less the MDR. To put it right:
Refund the duplicate amount to the customer yourself, in cash or by transfer.
Void the duplicate transaction in Qashier POS and tap Refund Completed.
Keep proof of the refund (receipt, transfer confirmation) with the customer's payment screenshots.
If you are not sure which transaction is the duplicate, send both receipts and the customer's payment screenshots to PH support before you refund.
If something goes wrong
Symptom | Likely cause | What to do |
The POS shows Fail to generate QR | No internet connection, or the payment service did not respond | Check the POS internet connection, then tap QR Ph again. If it still fails, take another payment method and contact PH support. |
The customer's app rejects the payment, or the POS shows an error after scanning | The customer's app, bank or wallet balance declined it, or the QR expired | Ask the customer to check their app and balance, then generate a new QR code and try again. |
The customer's app shows the payment as successful, but the POS or QashierHQ does not show it | The confirmation did not reach the POS, often because the connection dropped | Do not ask the customer to pay again. Check Money & Finance > Transactions in QashierHQ and the POS transaction list. If it is still missing, send PH support a screenshot of the customer's payment showing the amount, date and time, and reference number. Qashier checks the payment and confirms it with you. |
QR Ph is not on the payment screen | QR Ph has not been activated on your account, or the POS has not synced the latest settings | Restart the POS app. If it still does not appear, contact PH support. |
The customer cannot scan the code | The app does not support QR Ph, or the screen is too dim | Ask the customer to use a QR Ph-enabled bank or e-wallet app and raise the screen brightness. |
Frequently asked questions
How does QR Ph on Qashier work?
Your POS shows a one-time QR code for the sale amount. The customer scans it with their mobile payment app and confirms. The payment is processed straight away and the POS receives the confirmation.
Which payment apps can customers use?
Any Philippine bank or e-wallet app that can scan QR Ph codes, for example GCash and Maya. Look for the QR Ph logo in the app.
How long does a payment take?
Usually 3 to 5 seconds, depending on the internet speed of both the customer and the POS.
Can I take QR Ph on a Qashier Soundbox or online?
This article covers Qashier POS in store only. Contact PH support to ask about other QR Ph options.
Contact support
For any QR Ph concern, call PH support at +63 2 8626 3177 or email [email protected]. WhatsApp, Viber and support hours are listed in Contact Qashier Support by Phone, WhatsApp, LINE or Viber (SG, MY, TH, PH).
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Last verified: 25 Sep 2026 · Markets: PH