Summary: The QashierX2 has a built-in card reader, so you take Visa and Mastercard payments on the same device you ring up the sale on: tap the Visa/Mastercard card tile at checkout and the customer taps or inserts their card on the X2. A QashierXS running the full Qashier POS works the same way on its single screen.
Applies to: Singapore and Malaysia · QashierX2, and QashierXS used as a full POS · a QashierPay account with Debit/Credit Card In-Store activated for the store. If you use a QashierXL with a separate QashierXS card terminal, see [SG/MY] How to Accept Card Payments on QashierXL with a QashierPay Terminal. If your QashierXS is a payment-only terminal, see QashierXS Payment Terminal Guide.
Before you start
Card acceptance must be approved and activated for the store in QashierHQ under Payment Management. See [SG/MY] How to Apply for QashierPay Payment Services in QashierHQ.
The X2 must be online (Wi-Fi or SIM). If the POS shows QashierPay Update Available, tap Yes to update now (it takes about a minute and does not affect your data), or Later.
Card fees are set per account and shown on your Payout Report. They are not listed here; see [SG] Understanding Interchange++ (IC++) Pricing and Your Payout Report or [MY] QashierPay Payout Schedule, Fees & Minimum Payout.
Steps
Open POS & Payment, add the items and tap Pay.
On the payment page tap the Visa/Mastercard card tile (it shows the Visa and Mastercard logos).
The customer taps a contactless card or phone wallet, or inserts a chip card, on the X2 (or the XS). Follow any prompt on the device screen.
Wait until the payment is approved and the POS shows the payment result screen. Do not remove the card or tap again until the screen changes.
The receipt prints from the built-in printer if auto-print is on; otherwise tap Print Receipt on the result screen (Reprint Receipt if it has already printed). To print again later, open the sale in Transaction Record, tap Print and choose Full Receipt.
To take part of the bill by card and the rest another way, split the bill first: see How to Split a Bill Into Parts in Qashier POS. To let customers add a tip on card, see How to Enable and Add Tips to a Payment in Qashier POS.
What you should see
The sale appears in Transaction Record on the POS with the card as the payment method, and under Transactions in QashierHQ.
Card sales are settled on the terminal, either automatically at the times set for your terminal or manually, and then appear on the Payout Report in QashierHQ. See [SG/MY] How to Settle Card Payments on Your QashierPay Terminal (Auto & Manual) and [SG/MY] Understanding Your Payout Report in QashierHQ.
Voiding a card payment
A card payment can be voided from the POS, and the amount goes back to the customer's card, only before the card batch is settled. After settlement it can no longer be voided from the POS. See How to Void or Refund a Card Payment (QashierPay) in Qashier POS.
If something goes wrong
Symptom | Cause | Fix |
Card declined | The customer's bank refused the payment | Ask for another card or payment method. The POS cannot override a bank decline. |
Transaction error with a reason | The card payment did not go through | Tap OK, then start the payment again from Pay. Check Transaction Record first so you do not charge the customer twice. |
"Transaction limit reached. Please perform settlement before accepting new payments." | Too many unsettled card sales on the terminal | Make sure the internet is stable and settle the terminal. See the settlement article above. |
Please Restart Payment Terminal | Every payment terminal must restart at least once a day | Restart the terminal, then take the payment again. |
"QashierPay Not Available" | The card payment app is not set up for this terminal | Check under Payment Management in QashierHQ that card payments are active for the store. If they are, contact support. |
"QashierPay Configuration Error" | Terminal setup does not match your account | Contact support. |
Still stuck? See Contact Qashier Support by Phone, WhatsApp, LINE or Viber.
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Last verified: 25 Sep 2026 · Markets: SG, MY