This guide shows how to take a card payment when your QashierXL or QashierXL Slim POS is paired with a separate QashierPay card terminal (QashierXS): you ring up the sale on the XL and the customer pays on the XS.

Applies to: Singapore and Malaysia · Qashier POS on a QashierXL / QashierXL Slim paired with a QashierPay terminal (QashierXS) · Access: Staff PIN.

Hardware required

QashierXL or QashierXL Slim POS
QashierPay terminal (QashierXS)

The QashierXL and QashierXL Slim cannot read cards on their own, so they send the card payment to the paired QashierPay terminal.

Before you start

Each device must be logged in to the right store. Qashier sets up your QashierXS as a separate payment store, usually named "<your store name> cc". Log in to that store on the QashierXS and to your main store on the QashierXL. If the QashierXS shows Wrong Store Selected, log out, choose the correct store, or contact Qashier Support.
Put the QashierXS on the Standby for payment page. On the QashierXS, tap Staff Login, enter your Staff PIN, then tap Standby for payment. The terminal also opens this page by itself after 15 seconds without activity. Keep the QashierXS on this page while you take orders on the XL; it only receives payment requests from the XL while it is there. See [SG/MY] Using the 'Standby for Payment' Screen on Your QashierPay Card Terminal.
Both devices must be connected to the internet.

Steps

On the QashierXL home screen, tap POS & Payment.
Select a category.
Select an item.
Tap Add & Close to add the item to the cart. Repeat for the other items in the sale.
Tap Pay to open the payment page.
Tap the card payment icon: Visa/Mastercard (in Malaysia it may read Visa/Mastercard/MyDebit). For American Express cards, tap the American Express icon if it is enabled for your store. If instalment payments (IPP) are enabled, they appear as a separate icon.
The QashierXL shows "Please prompt customer to pay on payment terminal".
At the same time, the amount appears on the QashierXS. Ask the customer to tap, insert or swipe their credit or debit card on the QashierXS.

What you should see

Once the payment is approved, the QashierXL shows the approval page.

A receipt is printed showing the card payment with the masked card number (last 4 digits only). The sale appears in Transaction Record on the POS and in your QashierHQ reports.

Step-by-step video guide

If something goes wrong

What you see	Why	What to do
You want to cancel a payment you have already sent to the QashierXS. The XL shows "The payment terminal is currently handling a transaction. To cancel the payment, please use the payment terminal."	Once the request reaches the terminal, only the terminal can cancel it.	Cancel the payment on the QashierXS.
The QashierXS shows "Please update the QashierPay app to continue accepting payments."	The QashierPay app on the terminal is out of date.	Update the QashierPay app on the QashierXS, then try again.
The XL sends the payment but nothing happens on the QashierXS.	The QashierXS is not on the Standby for payment page, or one of the devices is offline.	Open Standby for payment on the QashierXS and check the internet connection on both devices.
The QashierXS shows Wrong Store Selected.	The terminal is logged in to the main store instead of its payment store.	Log out and select the correct store, or contact Qashier Support.

If the problem continues, Contact Qashier Support by Phone, WhatsApp, LINE or Viber (SG, MY, TH, PH).

Last verified: 25 Sep 2026 · Markets: SG, MY

[SG/MY] How to Accept Card Payments on QashierXL with a QashierPay Terminal (QashierXS)