Summary: Once QashierPay is activated for your store, your Qashier POS shows a QR code at checkout. The customer scans it with PayNow, GrabPay (including Alipay+ partner wallets), ShopeePay, WeChat Pay, Alipay+ or Atome, and the sale completes on its own when the payment is confirmed. No manual checking, no separate QR stand.
Applies to: Singapore only · Qashier POS on QashierX2 and QashierXL Slim (the QR shows on the customer-facing screen) and on QashierXS or tablets (the QR shows on the main screen) · a QashierPay account with each method activated for the store. For the Soundbox see [SG/MY] How to Use Qashier Soundbox. Other markets: [MY] DuitNow QR, [TH] Beam QR, [PH] QR Ph.
Before you start
Apply once for QashierPay in QashierHQ: Payment Management > Apply for Payment Services Now, then Continue Application via Singpass or Apply Manually. See [SG/MY] How to Apply for QashierPay Payment Services in QashierHQ. If you signed up online at hq.qashier.com/startup, you verify your business from the Overview page instead.
Under Payment methods in your stores, tick the methods you want for each store and click Update Payment Methods. The QR methods for Singapore are PayNow, GrabPay & Alipay+, ShopeePay, WeChat Pay, Atome and Alipay+ In-Store.
Wait while the method shows Pending Activation. We email you when a method has been activated for the store. Activation time can differ from method to method.
Set a display name for the store when asked. It is the name customers see in their app when they scan your QR.
Which Alipay+ tile? GrabPay & Alipay+ is the GrabPay QR: it also accepts Alipay+ partner wallets at the GrabPay rate, and shows as the GrabPay tile with the Alipay+ logo on the POS. Alipay+ In-Store is a separate method with its own tile (Alipay+) and its own rate. See [SG] Accept GrabPay & Alipay+ on Qashier POS and Soundbox.
Fees and payout timing per method are not repeated here. See [SG] How your PayNow & e-wallet payouts are calculated and [SG] When Will I Receive My Payouts? Settlement & Payout Schedule.
Steps on Qashier POS
Open POS & Payment, add the items and tap Pay.
On the payment page tap the method the customer wants: PayNow, GrabPay (with the Alipay+ logo), ShopeePay, WeChat Pay, Alipay+ or Atome. Atome needs a bill of at least SGD 10.
The POS shows "Please prompt customer to scan the [method] QR code" (for example, the PayNow QR code) and the QR appears on the customer-facing screen (QashierX2, QashierXL Slim) or on the main screen (QashierXS, tablets).
The customer opens their banking or wallet app, scans the QR, checks the amount and confirms. Any PayNow-enabled banking app works for PayNow.
When the payment is confirmed, the POS completes the sale by itself and prints the receipt if auto-print is on. Do not tap another method while the QR is showing; to switch, cancel first and confirm "Confirm cancel & change payment method?".
What you should see
On the POS, the sale appears in Transaction Record with the QR method as the payment method.
In QashierHQ, the transaction shows under Transactions, and the settlement per method under Payout Report. See [SG/MY] Understanding Your Payout Report in QashierHQ.
Voids and refunds
Qashier POS does not send a QR payment back to the customer's wallet or bank app. When you void a QR sale, the POS marks it as voided and asks you to refund the customer yourself: you see Please refund with the amount and "Manual refund is required as this payment method doesn't support automatic refunds.", or, for ShopeePay, WeChat Pay and GrabPay, "Please refund the customer with cash for this e-wallet transaction." Give the customer the money back (for example in cash), then tap Refund Completed if it is shown. See How to Void or Refund a Transaction in Qashier POS.
If something goes wrong
Symptom | Cause | Fix |
The method tile is missing on the payment page | The method is not activated for this store | In QashierHQ open Payment Management, check the method's status for the store, and tick it under Payment methods in your stores if it is not selected. |
Transaction error ("Transaction error, please try again" or "ShopeePay transaction error, please try again", with a reason) | Network or wallet-side error | Tap OK and start the payment again. Ask the customer to check their wallet balance and app. |
Customer's app says paid, but the POS keeps waiting | Confirmation delayed | Wait a moment before cancelling. If the sale still does not complete, note the customer's payment reference and contact support before taking a second payment. |
"Minimum amount for Atome is $10" | Bill below SGD 10 | Use another method for small bills. |
Customer sees the wrong store name when scanning | The store's display name (the name shown in the customer's app) is out of date | Contact support to change the display name for the store. |
Still stuck? See Contact Qashier Support by Phone, WhatsApp, LINE or Viber.
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Last verified: 25 Sep 2026 · Markets: SG