Singapore merchants with GrabPay on Qashier POS can accept payments from customers who use an Alipay+ partner wallet: the customer scans your GrabPay QR with their own wallet and you are paid through GrabPay. This is useful for tourists and other international customers.
Applies to
Markets: Singapore only.
Product: Qashier POS (keep the app up to date) and Qashier Soundbox.
Requirement: GrabPay approved on your QashierHQ account.
Before you start
Apply for GrabPay in QashierHQ under Payment Management (the GrabPay tile, "Dynamic & Auto Approval GrabPay"). Once approved, the GrabPay tile appears on your POS payment screen with the GrabPay and Alipay+ logos.
Make sure your Qashier POS is up to date.
On Qashier POS
Ring up the sale as usual and go to the payment screen.
Tap the GrabPay tile (it shows the GrabPay and Alipay+ logos).
Ask the customer to scan the QR code on the screen or customer display with the GrabPay app or any Alipay+ partner wallet.
The payment confirms automatically on the POS once the customer has paid. Print or send the receipt as usual.
GrabPay x Alipay+ payment method on the POS checkout page
On Qashier Soundbox
The Soundbox generates its own dynamic GrabPay QR that accepts the same international wallets. Application and step-by-step use are covered in [SG] Accept GrabPay & Alipay+ (international e-wallets) on Qashier Soundbox, including the list of Alipay+ wallets accepted.
GrabPay & Alipay+ vs Alipay+ In-Store
Qashier also offers a separate direct payment method called Alipay+ In-Store, which you apply for in Payment Management and which appears as its own Alipay+ tile on the POS. The two are priced separately.
If you only have GrabPay, tap the GrabPay tile for both GrabPay and Alipay+ wallet customers.
If you have applied for Alipay+ In-Store, tap the Alipay+ tile for Alipay+ wallet customers and the GrabPay tile for GrabPay customers.
Not sure which you have or which to apply for? Check Payment Management in QashierHQ or contact Qashier support.
Fees and payouts
Alipay+ payments made through GrabPay are charged at your GrabPay rate. Your rates for each payment method are shown in QashierHQ under Payment Management.
Payout timing: see [SG] When Will I Receive My Payouts? Settlement & Payout Schedule.
Transactions appear in QashierHQ under Transactions and in your Payout Report.
If something goes wrong
Symptom | Likely cause | What to do |
No GrabPay tile on the payment screen | GrabPay is not yet approved, or the POS is out of date | Check the GrabPay status in Payment Management; update the POS app. |
Customer's wallet cannot scan or pay | The wallet is not an Alipay+ partner wallet, or the QR expired | Ask the customer to try the GrabPay app or another Alipay+ wallet; go back and tap GrabPay again to generate a new QR. |
"GrabPay transaction error, please try again." | Network or gateway error | Check the internet connection and try again. If it repeats, contact support with the time of the sale. |
Customer says they paid but the POS did not confirm | Confirmation delayed | Check Transactions in QashierHQ before charging again. If the payment is missing, contact support. |
Related articles
Last verified: 25 Sep 2026 · Markets: SG