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[SG] Accept GrabPay & Alipay+ (international e-wallets) on Qashier Soundbox

With GrabPay and Alipay+ enabled on your Qashier Soundbox, you can accept payments from GrabPay and from international e-wallets in the Alipay+ network by showing a dynamic QR code. This is for Singapore merchants who serve tourists or GrabPay users and want those payments announced on the Soundbox like any other.

Applies to: Singapore only · Qashier Soundbox · QashierHQ access to Payment Management.

What you can accept

Once approved, the Soundbox can take GrabPay and e-wallets in the Alipay+ network. Examples of accepted wallets (the list may change):

  • Alipay (Chinese Mainland) and Alipay HK (Hong Kong SAR)

  • Kakao Pay, Naver Pay and Toss Pay (South Korea)

  • Touch 'n Go eWallet and MyPB by Public Bank Berhad (Malaysia)

  • GCash (Philippines)

  • TrueMoney (Thailand)

  • MPay (Macao SAR), Hipay (Mongolia), Tinaba (Italy)

For GrabPay and Alipay+ on your Qashier POS terminal, see [SG] Accept GrabPay & Alipay+ (international e-wallets) on Qashier POS and Soundbox.

How to apply

PayNow is the default payment method on every Soundbox. GrabPay and Alipay+ need a separate application.

New Soundbox order

  1. In the Qashier Soundbox order page in QashierHQ, step 2 is Apply PayNow and Alipay+ international payments*. Click Setup Now.

  2. Have a copy of your bank statement and your ACRA record or SFA licence ready for account verification.

  3. Fill in the application form and click Submit.

  4. Step 2 shows Processing... until the application is approved, then Approved.

Existing Soundbox merchant

  1. Log in to QashierHQ and go to Payment Management.

  2. Find GrabPay and apply. The same application covers GrabPay and Alipay+ on your Soundbox.

  3. Give accurate details about your business nature. Our team may contact you for more information.

Alipay+ international payments take about 14 working days to approve. Our representatives will notify you separately once it is approved. If you already accept GrabPay directly through Grab, you may need to cancel that setup with Grab before applying; check with support first.

Transaction fees are shown in Payment Management when you apply.

How to take a payment

Key in the amount on the Soundbox keypad, show the dynamic QR code (valid for 5 minutes), and the Soundbox announces the payment once it succeeds. Full steps, voiding and the F1 sales view are in [SG/MY] How to Use Qashier Soundbox.

GrabPay and Alipay+ Soundbox transactions cannot be voided in QashierHQ. Contact support if you need to refund one.

Viewing Soundbox transactions in QashierHQ

  1. Log in to QashierHQ.

  2. Go to Money & Finance > Transactions.

  3. Choose the store (each Soundbox is its own Soundbox store).

  4. Set the date range. You can view up to 30 days at a time.

  5. To download, click Export and choose Transaction Details, Transaction Summary or Monthly Transactions.

Viewing Soundbox payouts in QashierHQ

  1. Go to Money & Finance > Payout Report.

  2. Pick the store (or leave all stores) and a date range: the past 7, 15 or 30 days, or a custom range of up to 90 days.

  3. Click a day's bar to see that day's payouts, including your Soundbox payments.

Payouts before 18 Nov 2025 are on the Before 18 Nov 2025 tab, where Soundbox payments are listed by month under PayNow for Soundbox and GrabPay/Alipay+ for Soundbox. For how the report works, see [SG/MY] Understanding Your Payout Report in QashierHQ. For when each payment method is paid out, see [SG] When Will I Receive My Payouts? Settlement & Payout Schedule.

If something goes wrong

Symptom

Likely cause

What to do

Customer's wallet cannot scan the dynamic QR

Wallet not in the Alipay+ network, or the QR has expired (5 minutes)

Ask the customer to use a supported wallet, or key in the amount again to generate a new QR.

Payment not announced

Soundbox offline

Check the connection: How to connect Qashier Soundbox to WiFi or 4G (SIM card). Then check Transactions in QashierHQ before asking the customer to pay again.

No Void button on a GrabPay/Alipay+ Soundbox transaction

These transactions cannot be voided in QashierHQ

Contact support to arrange a refund.

Application still shows Processing...

Alipay+ approval takes about 14 working days

Wait for our representative to contact you. If it has been longer, contact support.

Contact support: call +65 3129 8269 or WhatsApp +65 8887 7687, 9am to 9pm, 7 days a week, or email [email protected]. See Contact Qashier Support by Phone, WhatsApp, LINE or Viber (SG, MY, TH, PH).

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Last verified: 25 Sep 2026 · Markets: SG

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