Qashier Soundbox is a compact QR-payment device that plays an audio confirmation every time a customer pays you by PayNow. This guide shows new Singapore merchants how to create a QashierHQ account, verify the business and order a Soundbox online.
Applies to: Singapore · QashierHQ (online sign-up and ordering) · Qashier Soundbox (PayNow QR).
Who this is for
New Singapore merchants who want to order a Soundbox themselves in QashierHQ.
Already a Qashier merchant and want to add or replace a Soundbox? Contact Qashier Support and the team will arrange it for you.
Before you start
A business registered in Singapore.
Singpass access for the business, or, if you prefer to upload documents, your ACRA Business Profile and the NRIC (front and back) of a director or shareholder.
A business bank account (you link it in QashierHQ later to receive payouts).
Wi-Fi or a 4G SIM card at your store for the Soundbox. See How to connect Qashier Soundbox to WiFi or 4G (SIM card).
Step 1: Create your QashierHQ account
Go to hq.qashier.com/startup.
Under Open an account, choose your Business sector, fill in your Registered business name and, under Where are you located?, choose Singapore.
In the Create your account section that appears, fill in Your name and Mobile number, then click Send OTP via SMS (or Send OTP via WhatsApp). This number becomes your login.
Under Enter the 6-digit code, type the code you received and click Continue.
On the next screen, enter your Work email and click Continue.
Tip: open this guide in a separate tab so you can follow along while you sign up.
Step 2: Verify your business
You must submit your business verification before you can add a Soundbox to your cart. You do not need to wait for approval: you can order while your verification is being reviewed.
In QashierHQ, go to hq.qashier.com/onboarding/overview.
Under Verify your business, click Verify Now.
Either click Verify with Singpass and log in with Singpass (your business and director details are pulled automatically; nothing to upload), or, under Upload manually, upload your ACRA Business Profile, NRIC — front and NRIC — back, then click Submit for review.
Verification usually takes 1–2 working days after you submit. If Singpass times out, try again or upload your documents under Upload manually.
Step 3: Order your Soundbox
Go to hq.qashier.com/onboarding/terminals. The page is titled Pick your terminal.
On the Qashier SoundBox card, click Add. Add one Soundbox for each store or counter that needs one. The current price is shown on the card and in your cart. If a Submit your KYC details first box appears, click Verify Now and complete Step 2 first.
Click View cart. If you have a coupon code, enter it and click Apply.
Click Checkout.
Under Shipping address, check or fill in the Recipient name, Mobile and Address. The address is pre-filled from your business record and can be edited.
Under Delivery method, Standard delivery is selected (free).
Fill in Store name to be displayed on terminal. This is the name customers see when they pay, so type it exactly as you want it shown. It cannot be changed after you order without contacting support.
Add Order notes if needed (optional).
Check the Order summary (subtotal, coupon, GST, total), then click Place order and complete the payment.
What you should see
After payment, the Order confirmed page shows your order and a What happens next list: Order placed & paid, We verify your business, then We confirm your delivery details. Qashier also confirms the order by email.
Once your business is verified, Qashier messages you on WhatsApp (at the mobile number you gave at checkout) to confirm your address and a delivery time.
Your Soundbox arrives about 2–3 working days after your business is verified.
When the Soundbox arrives, connect it to the internet. To check its serial number or change the announcement language in QashierHQ, see [SG/MY] How to Configure Your Qashier Soundbox (Display Name, Serial Number, Language). In Singapore, the display name cannot be edited in QashierHQ; contact support to change it.
Pricing and fees
The Soundbox price (SGD) is shown on the Pick your terminal page and at checkout. GST is added at checkout.
PayNow on Soundbox is charged at 0.40% per transaction, before GST (as of 1 Jul 2026). There is no subscription fee for payment acceptance.
For when PayNow payments reach your bank account and the minimum payout amount, see [SG] When Will I Receive My Payouts? Settlement & Payout Schedule.
To also accept GrabPay and Alipay+ international e-wallets on the Soundbox, see [SG] Accept GrabPay & Alipay+ (international e-wallets) on Qashier Soundbox.
If something goes wrong
Symptom | Likely cause | What to do |
A Submit your KYC details first box appears when you click Add | Business verification has not been submitted yet | Click Verify Now and complete Step 2, then add the Soundbox again |
The Terminals page says Terminal ordering isn't available in your region yet | Your business address could not be matched to a supported country | Check the country in your business profile, or contact support to order |
Singpass does not complete | Singpass connection timeout (common) | Try again. If it still fails, upload your documents under Upload manually |
Business verified but no delivery update | Delivery details still being confirmed | Check your WhatsApp messages from Qashier; if you hear nothing after 3 working days, contact support |
Need to change the store name shown on the Soundbox | The name is fixed after ordering |
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Last verified: 25 Sep 2026 · Markets: SG