The QashierXS is a compact all-in-one payment terminal. This guide covers what is in the box, setting it up, taking card payments, voiding a card payment and settling, and what to do if the terminal is stuck in Download Mode.
Applies to: Singapore, Malaysia, the Philippines and Thailand (card tap, insert and swipe: Singapore and Malaysia) · QashierXS running Qashier POS, including a QashierXS set up for payments only (QashierPay) · Access: Staff PIN; Terminal PIN for voids where set.
What's inside the box?
Welcome pack
QashierXS terminal x 1
Charger x 1
Inside the box of the QashierXS
For unboxing, loading receipt paper and charging, see QashierXS Setup: Unbox, Power On, Load Receipt Paper and Charge. To use mobile data, see How to Insert a SIM Card into the QashierXS (White).
Overview of the QashierXS
Set up your QashierXS
Turn on the terminal
Press and hold the power button on the left side of the terminal.
Connect to Wi-Fi
Tap Connect to Wifi.
Switch on Use Wi-Fi.
Tap your Wi-Fi network, enter the password and tap Connect.
If your terminal uses a SIM card and cannot connect, turn off Wi-Fi, switch on Airplane Mode for 5 minutes, then switch it off again. Make sure mobile data is turned on, just as you would reset data on a smartphone.
Log in with your Qashier account (the terminal must be online first)
Tap Login.
Enter your registered email address and password, then tap Next.
If two-factor authentication is switched on for your account, enter the 6-digit code from your authenticator app.
If your account has more than one store, select the store for this terminal.
On first login you are asked to create a Staff PIN. Choose one and keep it private.
On the home screen, tap Staff Login at the top left, enter your Staff PIN and tap Confirm.
Your QashierXS is now set up and logged in.
How to take a card payment
These steps are for a QashierXS set up for payments only (QashierPay). If your QashierXS runs the full Qashier POS, POS & Payment opens your product menu instead: add the items, tap Pay, then continue from step 5.
At the top left of the home screen, tap Staff Login.
Enter your Staff PIN and tap Confirm.
On the home screen, tap POS & Payment.
Enter the amount the customer has to pay and tap Next.
Tap the card payment icon: Visa/Mastercard (in Malaysia it may read Visa/Mastercard/MyDebit).
Ask the customer to tap, insert or swipe their credit or debit card.
When the payment is approved, the receipt prints. It shows the masked card number (last 4 digits only).
Other payment methods. Depending on what is activated for your store, the payment page may also show American Express (Singapore), card instalments (IPP), PayNow (Singapore), DuitNow QR (Malaysia) or QR Ph (Philippines). See [MY] How to Accept DuitNow QR Payments on Qashier POS and [PH] How to Accept QR Ph Payments on Qashier POS (Payouts, Voids & FAQ).
Where card tap, insert and swipe are available. Card tap, insert and swipe on the QashierXS are available in Singapore and Malaysia. Merchants in the Philippines and Thailand use a different set-up for card payments; contact your local support team to check what applies to your store.
Swiping a chip card. If a customer swipes a card that has a chip, the terminal shows a warning ("Swiped chip card. Please insert card. OK to proceed with magstripe, or CANCEL to insert card"). Ask the customer to insert the card instead. If the card only has a magnetic strip, the issuing bank decides whether to approve the swipe.
[SG] QashierXS (Black) portable card terminal
If you are in Singapore and use the QashierXS (Black) portable card terminal, the payment steps are the same: POS & Payment > enter the amount > Next > Visa/Mastercard > the customer taps or inserts their card when the terminal prompts them.
Note: pressing the middle or right button below the screen leaves the Qashier POS app. To return, tap the Qashier POS icon on the device's home screen. To connect this terminal to Wi-Fi, see [SG] How to Connect the QashierXS (Black) Portable Card Terminal to Wi-Fi.
How to void or refund a card payment
Important: a card payment can only be voided before the terminal settles. If the terminal shows "Failed to void - settlement already completed.", refund the customer by cash or another method.
On the home screen, tap Transaction Record.
Select the transaction you want to void.
Tap Void / Refund.
At Confirm to Void Transaction?, tap Yes.
Enter your Staff PIN.
If asked, enter the Terminal PIN and tap Confirm.
In Void Note, type a short reason (under 50 characters) and tap Confirm.
The terminal shows Void Successful and the amount is returned to the customer's card automatically. For the full steps, who needs void permission and what to do after settlement, see How to Void or Refund a Card Payment (QashierPay) in Qashier POS. To limit voids to selected staff, see How to Restrict Void/Refund on Qashier POS to Selected Staff.
How to perform a manual settlement
The terminal must be online. If you have not set up automatic settlement, settle manually at the end of the day:
On the home screen, tap Manual Settlement.
At "Do you want to proceed to do settlement?", tap Yes.
You can also tap the menu icon at the top right of the home screen, tap QashierPay, then tap Settlement and confirm.
Want settlement to happen automatically, or need to reprint the settlement report? See [SG/MY] How to Settle Card Payments on Your QashierPay Terminal (Auto & Manual).
Full hands-on video guide
Watch the QashierXS hands-on video guide on YouTube. The video shows the same flows, but it was recorded on an earlier version of the app, so some screens may look different. Follow the written steps above.
Troubleshooting: Download Mode
If your QashierXS shows the icon below, the terminal is in Download Mode.
How to exit Download Mode
Press and hold the Power button for 5–10 seconds.
Release the button once the screen turns off.
The terminal restarts and should boot up normally. If it stays in Download Mode after restarting, Contact Qashier Support by Phone, WhatsApp, LINE or Viber (SG, MY, TH, PH).
Related articles
Last verified: 25 Sep 2026 · Markets: SG, MY, PH, TH