Summary: Apply once in QashierHQ to accept QashierPay payment methods (cards, PayNow or DuitNow QR, and e-wallets) in your stores. This guide shows how to start and save the application, choose your payment methods, check the status, and find your payout report.

Applies to: Singapore and Malaysia · QashierHQ · a QashierHQ login with access to Payment Management.

Before you start

Prepare your documents. Singapore: see [SG/AU] QashierPay Payment Application (KYC): Documents You Need and Tips for Fast Approval. Malaysia: see [MY] QashierPay Application: KYC Documents & Requirements.
To accept Debit/Credit Card In-Store, you need a Qashier payment terminal. The terminal is charged separately.

Step 1: Start the application

Log in to QashierHQ and click Payment Management at the bottom of the left sidebar.
On the Apply for Payment Services Now card, click Apply Manually (Singapore) or Apply Now (Malaysia).

Malaysia: the Apply for Payment Services Now card with the Apply Now button

Step 2: Fill in and save the form

Upload your Company Registration Certificate/Document first. QashierHQ shows Reading your document… and fills in company, director and shareholder details from it. Check every pre-filled field.
Work through the sections. The bar at the top shows You have completed X% and how many fields remaining there are.
Click Save Draft at the bottom of the form before you leave the page. The form does not save by itself.
If you try to leave without saving, an Unsaved Changes dialog appears. Click Stay On Page, then click Save Draft. Exit Without Saving discards what you entered since your last save.
To continue a saved draft later, go to Payment Management and click Continue Manual Application (Singapore) or Continue Application (Malaysia).
When every section is complete, click Submit. Read the Payment Services & Terms, tick the agreement box and click Accept.

Step 3: Choose your payment methods

After you submit, the page Your Application is submitted! asks you to Select payment methods for store activation upon application approval.

Tick the payment methods you want for your stores. Choose at least one.
Click Save.

Select at least one payment method to be activated when your application is approved, then click Save

Notes:

You can add more payment methods later from the Payment Management page, even after your application is approved.
To switch off a payment method after it has been activated, contact Qashier support.

Check your application status

Open Payment Management at any time to see your status.

Pending approval: your application has been submitted and is being reviewed. This usually takes around 5 to 7 working days. You can click View / Edit Details to review or update what you submitted.
Approved: the page shows Your payment account is all set up! and the table Payment methods in your stores. A method you selected shows Pending Activation until it is switched on for the store; you receive an email when it is activated.

Note: View / Edit Details is also available after approval. If you update an approved application, QashierHQ shows Application Form Resubmission and your application goes back to Pending approval for re-review.

Application status on the Payment Management page

Application approved, payment methods not yet activated

Debit/Credit Card In-Store and DuitNow QR activated for the store

Update your payout bank account

After approval, click Payout Information at the top of the Payment Management page to change the bank account that receives your payouts. For the documents you need, see [SG] How to Change Your Bank Account for Payouts on Qashier (Singapore) or [MY] How to Change Your Payout Bank Account (Malaysia).

View your payout report

After approval, click View Payout Report at the top of the Payment Management page, or click Payout Report in the left sidebar. For how to read the report, see [SG/MY] Understanding Your Payout Report in QashierHQ. For payout timing and fees, see [SG] When Will I Receive My Payouts? Settlement & Payout Schedule or [MY] QashierPay Payout Schedule, Fees & Minimum Payout.

Malaysia: which payment methods can I apply for?

In Malaysia the Payment Management page currently lists Debit/Credit Card In-Store, Debit/Credit Card Online (Local), Debit/Credit Card Online (Foreign), DuitNow QR and DuitNow QR Online. If the method you need is not listed, or you are an existing merchant who was asked to apply through support, contact Qashier support.

If something goes wrong

Symptom	Likely cause	What to do
You cannot see Payment Management in the sidebar	Your QashierHQ login does not have access to it	Ask the account owner to give your staff login access to Payment Management.
Your entries disappeared when you came back	You left the form without clicking Save Draft	Re-enter the details and click Save Draft before leaving the page.
Submit is greyed out	Some required fields are still empty	Check the fields remaining count at the bottom of the form, use the arrows next to it to jump to each empty field, and complete them. The Payment Services & Terms appear after you click Submit.
Status still shows Pending approval after 7 working days	Your application is still under review, or a document was rejected	Contact Qashier support.
A payment method shows Pending Activation after approval	The method has not been switched on for the store yet	Wait for the activation email. If it does not arrive within a few working days, contact support.

Last verified: 25 Sep 2026 · Markets: SG, MY

[SG/MY] How to Apply for QashierPay Payment Services in QashierHQ