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[MY] How to Change Your Payout Bank Account

Follow the steps below to find out how you can change your bank account for payouts from Qashier!

This article shows how to change the bank account that receives your QashierPay payouts in Malaysia. Card and DuitNow QR payouts processed by Qashier are changed in QashierHQ. Card payouts processed by BSN are changed through a request form that Qashier Support sends you.

Applies to: Malaysia · QashierPay · QashierHQ Payment Management. You need a QashierHQ login with access to Payment Management, and your payment application must already be approved.

Which section applies to me?

Before you start

Have a copy of your bank statement, or a screenshot from online banking, ready. It must clearly show:

  • Bank Account Holder's Name

  • Bank Account Number

  • Bank's Name or Logo

  • A statement date within the last 3 months

The account details you enter must match the statement exactly. For QashierHQ, the file must be a PDF, PNG or JPG between 10KB and 10MB.

Payments processed by Qashier (card and DuitNow QR)

  1. Log in to QashierHQ and click Payment Management at the bottom of the left sidebar (or open hq.qashier.com/payment-management).

  2. Click Payout Information at the top right of the page. This button appears only after your payment application has been approved.

  3. The Payout Information window opens in view mode and shows "Payout information is verified. You will receive payout through this bank account." At the bottom of the window, click the link update payout information. The window title changes to Update Payout Information and the fields become editable.

  4. Fill in the fields:

    • Bank Account Holder Name

    • Bank Account Number

    • Bank Name: select your bank from the list. BIC (SWIFT Code) fills in automatically.

    • Bank Country: pre-set to Malaysia.

    • Bank Statement: upload your statement or online-banking screenshot (PDF, PNG or JPG, 10KB–10MB).

  5. Tick the box to confirm that the bank account information is accurate, then click Submit. (Click Back to leave without changes.)

What you should see: the message "Payout information submitted successfully. Expect approval results within 1-3 working days." After you submit, payouts processed through Qashier are on hold until your new bank account is approved. During this time the Payout Information window shows "Payout on hold pending information approval. Expect a response within 1-3 working days." and the Payout Report item in the sidebar shows the alert "Bank account pending compliance verification". To check the status later, repeat steps 1 and 2.

If your request is rejected

A red banner appears at the top of the Payment Management page: "Bank account verification failed. Resubmit your account details to match bank statement." To fix it:

  1. Click Resubmit (in the banner or in the Payout Information window).

  2. Correct the account details so they match your bank statement exactly, and upload a valid statement dated within the last 3 months.

  3. Tick the confirmation box and click Submit.

If your payouts are pending internal processing

A yellow banner reads "Your payouts is pending internal processing. Please contact Support if you do not receive any payouts by end of today." If you do not receive a payout by the end of that day, contact support: Contact Qashier Support by Phone, WhatsApp, LINE or Viber (SG, MY, TH, PH).

Card payments processed by BSN

Most card transactions for Malaysian merchants are processed by BSN. BSN pays you directly and emails you a settlement report.

  1. Contact Qashier Support (link above, or email [email protected]) and ask to change your BSN payout account.

  2. Fill in the request form that support sends you.

  3. Attach a copy of your bank statement showing the bank name and logo, account holder name, account number and a statement date within the last 3 months.

Processing timeline

Payments processed by Qashier

Payment method

Time to change payout account

Credit / debit card

1–3 working days

DuitNow QR

1–3 working days

Payments processed by BSN

Payment method

Time to change payout account

Credit / debit card

5 working days

Processing times exclude weekends and public holidays.

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Last verified: 25 Sep 2026 · Markets: MY

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