This article explains how Singapore merchants change the bank account that receives their QashierPay payouts. Most merchants do this themselves in QashierHQ under Payment Management > Payout Information; card payouts from a QashierXS (Black) terminal are changed by emailing support.
Applies to
Markets: Singapore only. Malaysia merchants, see [MY] How to Change Your Payout Bank Account.
Product: QashierPay payouts (cards, PayNow and Qashier Soundbox, e-wallets, and online payments such as Pay by Link).
Access: the Payment Management access right in QashierHQ. The Payout Information button only appears after your payment application has been approved.
Which process applies to you
Card payments on a QashierXS (Black) terminal: email support (see the first section below). Check the colour of your QashierXS card terminal if you are not sure which one you have.
Everything else (card payments on a QashierXS (White) terminal, PayNow and Soundbox, e-wallets, and online payments): update it yourself in QashierHQ (see the second section). One payout account applies to all payment methods on your QashierHQ account.
Card payments on a QashierXS (Black) terminal
Email [email protected] with the following documents:
ACRA BizFile in PDF format. The date on the ACRA BizFile must be within the last 6 months.
If your business is a Company, Partnership, Limited Liability Partnership or Limited Partnership, the ACRA BizFile is optional. We still recommend sending it for a smoother process.
If your business is a Sole Proprietorship, or the account holder name on your bank statement does not match the company name registered with ACRA, the ACRA BizFile is compulsory.
A photo or screenshot of your bank statement that clearly shows:
the bank's name or logo
the account holder's name
the account number
the statement date, not older than 3 months
Once support has received your email and documents, they will guide you through the change.
Note: to update the information accurately there is a downtime of approximately 5–7 working days (depending on the payment service provider, excluding weekends and public holidays) during which you cannot take card payments on that terminal. Support will tell you when the change is complete.
Card payments on QashierXS (White), PayNow and Soundbox, e-wallets and online payments
Log in to QashierHQ, scroll to the bottom of the left sidebar and click Payment Management (or open hq.qashier.com/payment-management).
Click Payout Information at the top right of the page.
The Payout Information window opens read-only and shows "Payout information is verified. You will receive payout through this bank account." Under "To receive payouts through a new bank account, please", click update payout information. The window header changes to Update Payout Information.
Fill in the form:
Bank Account Holder Name
Bank Account Number
Bank Name – select your bank from the list. BIC (SWIFT Code) fills in automatically and Bank Country is locked to Singapore.
Bank Statement – upload a bank statement or an online-banking screenshot as PDF, PNG or JPG (10KB–10MB). It must clearly show the bank account holder's name, the bank account number and the bank's name or logo, and must not be older than 3 months. The details you type must match the statement.
Tick the box to confirm that the bank account information is accurate, then click Submit. QashierHQ shows "Payout information submitted successfully. Expect approval results within 1-3 working days."
To check the status of your request, repeat steps 1 and 2. While the review is pending, the window shows "Payout on hold pending information approval. Expect a response within 1-3 working days."
Request rejected
If your request is rejected, QashierHQ shows a red banner at the top of Payment Management: "Bank account verification failed. Resubmit your account details to match bank statement."
Click Payout Information to see the same message in the window:
Click Resubmit, correct the details so they match your bank statement exactly, upload the statement again and submit.
Payout on hold
If your payouts are on hold, QashierHQ shows this banner on Payment Management: "Your payouts is pending internal processing. Please contact Support if you do not receive any payouts by end of today." The Payout Report item in the sidebar may also show "Bank account pending compliance verification".
Click Payout Information to see the same message in the window:
If you are a QashierLoans merchant, your daily loan repayment is deducted from your transaction payouts. Where the payouts are not enough to cover the repayment, you will not receive a payout for that day.
If no payout arrives by the end of the day, contact Qashier support.
Processing timeline
Payment method | Processing time to change payout account |
Cards on a QashierXS (Black) terminal | 5–7 working days |
Cards on a QashierXS (White) terminal | 1–3 working days |
Cards on a QashierXS (White) terminal – change of business entity name and/or type | 10–15 working days |
PayNow, Soundbox, e-wallets and online payments | 1–3 working days |
Processing times exclude weekends and public holidays.
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Last verified: 25 Sep 2026 · Markets: SG