Change the details of a product on your GrabFood menu, add or replace its photo, rename a category or change its order, and mark a product unavailable (sold out) or available again, all from the GrabFood page in QashierHQ.
Applies to: Singapore, Malaysia, Philippines and Thailand · QashierHQ · stores with the GrabFood integration activated.
Before you start
The GrabFood integration must be activated for the store. If the GrabFood page shows an activation screen instead of a menu, contact Qashier via live chat.
To add new items, see How to Add a Category or Product to Your GrabFood Menu in QashierHQ. To delete items, see How to Delete a GrabFood Menu Category or Product in QashierHQ.
Open the GrabFood page
Log in to QashierHQ.
In the sidebar, under Sales Channels, click GrabFood.
Choose your store in the store picker at the top of the page.
Every section below starts from this page.
Edit a product
Click the category tab, then click the product card. The Edit Product window opens.
Change the fields you need (see the table below).
Click Save. If a Confirm prompt says you have not selected a printer or KDS, click OK to continue without printing order chits, or Cancel and choose a Printer Index or KDS Index so GrabFood orders print in the kitchen.
Field | What it does |
Product Name | The name shown on GrabFood. |
Order Chit Product Name | The name printed on the kitchen order chit. |
Product Description | Text shown under the product on GrabFood. |
Price (Excluding Tax) | The selling price before tax. |
Cost | Your cost price for the item. |
Printer Index / KDS Index | Where GrabFood orders for this product print or display. |
Category | Move the product to another category. |
Display Order | Products with a smaller number display first. |
Modifiers (n) | Add-ons for the product. See How to Add or Remove Modifiers on a GrabFood Product in QashierHQ. |
Menu(s) (n) | The menus (service hours) the product belongs to. See How to Set Up GrabFood Menus and Service Hours in QashierHQ. |
Availability | Available, Unavailable Indefinitely or Unavailable Till Tomorrow. See below. |
Without SST (Malaysia only) | Tick if the item is not taxable. |
Animated guide (edit a product):
Add, change or remove a product photo
Photo requirements for GrabFood: the image must be square (the same width and height) and smaller than 500 KB. JPG and other common image formats are accepted.
Click the category tab, then click the product.
In the Edit Product window, click the pencil icon at the top-left corner of the product picture.
Choose the photo from your computer.
Click Save. If prompted about a printer or KDS, click OK.
To remove a photo, click the red bin icon at the top-right corner of the picture, then click Save. Do not use the red bin in the title bar of the window: that opens the Delete Product prompt and deletes the whole product.
Animated guide (add a photo):
Rename a category or change its order
Click Edit Category.
Click the Category Name cell of the category, type the new name and click Confirm.
To change where the category appears on GrabFood, click its Display Order cell, enter a number and click Confirm. Categories with a smaller number appear first.
Click X to close the window.
Animated guide (rename a category):
Mark a product unavailable (sold out) or available again
Click the category tab, then click the product.
Under Availability, choose Unavailable Indefinitely or Unavailable Till Tomorrow. To sell the product again, choose Available.
Click Save. If prompted about a printer or KDS, click OK.
Use the Availability drop-down for GrabFood products. The Mark as sold out checkbox in the same window is overridden by the Availability value when you save.
The product card on the GrabFood page is greyed out and shows Sold Out Indefinitely or Sold Out Till Tomorrow.
Tip: during service you can also change availability on the POS with Edit GrabFood Item. See How to use the GrabFood and foodpanda integration (menus, orders and reports).
Animated guide (mark unavailable):
What you should see
When you close the Edit Product or Edit Category window, QashierHQ sends the menu to GrabFood. Refresh the page (Ctrl+R on Windows, Cmd+R on Mac) and check that Last Synced at the top of the page shows the current date and time.
If something goes wrong
Message or symptom | Cause | Fix |
The image must be square | The photo's width and height differ. | Crop the photo to a square and try again. |
The image size must be less than 500KB | The file is 500 KB or larger. | Resize or compress the photo and try again. |
Confirm prompt about a printer or KDS | No Printer Index or KDS Index is selected. | Click OK to continue, or Cancel and select one. |
Change is not showing on GrabFood | The menu has not synced, or the product has no menu. | Refresh and check Last Synced. Open the product and check Menu(s). |
Product deleted by mistake | The bin in the title bar was clicked. | Deleting cannot be undone. Add the product again. |
Still stuck? Contact Qashier support.
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Last verified: 25 Sep 2026 · Markets: SG, MY, PH, TH