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How to Set Up GrabFood Menus and Service Hours in QashierHQ

Set up the menus on your GrabFood listing (for example Breakfast, Lunch or All Day) and the days and hours each menu is available, from the GrabFood page in QashierHQ.

Applies to: Singapore, Malaysia, Philippines and Thailand · QashierHQ · stores with the GrabFood integration activated.

How GrabFood menus work

On GrabFood, a menu defines the days and hours when its products can be ordered. Every product should belong to at least one menu. You assign menus to a product with the product's Menu(s) button, see How to Add a Category or Product to Your GrabFood Menu in QashierHQ.

This article is for GrabFood only. For service hours on QR ordering, see How to Set Up Service Hours for QR Ordering Products in QashierHQ.

Rules for menus and service hours

  • Up to 7 menus per store.

  • A menu name can have up to 30 characters.

  • Up to 3 time slots per day for each menu.

  • Time slots cannot overlap on the same day, either within one menu or with another menu.

  • The end time must be later than the start time.

Before you start

  • The GrabFood integration must be activated for the store. If the GrabFood page shows an activation screen instead of your menu, contact Qashier via live chat.

Open the Service Hours window

  1. Log in to QashierHQ.

  2. In the sidebar, under Sales Channels, click GrabFood.

  3. Choose your store in the store picker at the top of the page.

  4. Click Edit Menu. The Service Hours window opens.

Every section below starts from this window.

View your GrabFood menus and hours

Your menus are listed under Menu(s) on the left. Click a menu to see its hours for Monday to Sunday on the right. A day that shows only a dash (-) has no service hours for that menu.

Animated guide:

Edit the hours of an existing menu

  1. Under Menu(s), click the menu you want to change.

  2. Click the day you want to adjust.

  3. Enter the new start and end times. To add another time slot for the same day, click Add.

  4. Click Confirm.

  5. Repeat steps 2 to 4 for any other day.

  6. Click X at the top right to close the window.

Animated guide (steps 1 to 6):

Add a new menu

  1. Next to Menu(s), click Add.

  2. In the Add Menu box, enter a Menu Name and click Confirm.

  3. Click the new menu, then click the first day it should be available.

  4. A new day starts as 00:00 to 23:59. Change the start and end times. To add another time slot for the same day, click Add.

  5. Click Confirm.

  6. Repeat steps 3 to 5 for the other days.

  7. Click X to close the window.

If Add next to Menu(s) is greyed out, you already have 7 menus. Delete one before adding another.

Animated guide (steps 1 to 7):

Remove the hours for one day

  1. Click the menu, then click the day.

  2. Click the red bin icon next to the time slot you want to remove.

  3. Click Confirm, then close the window.

Rename or delete a menu

  1. Under Menu(s), click the pencil icon next to the menu name.

  2. To rename the menu, change the Section Name and click Confirm.

  3. To delete the menu, click Delete, then confirm in the Delete Menu prompt.

  4. Click X to close the window.

Warning: deleting a menu removes it from every product assigned to it. Products that were only in that menu are left without a menu. Open each of those products and use its Menu(s) button to assign another menu.

Animated guide (delete a menu):

What you should see

Closing the Service Hours window sends your changes to GrabFood. Refresh the page (Ctrl+R on Windows, Cmd+R on Mac) and check that Last Synced at the top of the page shows the current date and time.

If something goes wrong

Message or symptom

Cause

Fix

End Time cannot be earlier than the Start Time

The end time is before the start time.

Swap or correct the times.

Conflicting service hours: [time] and [time]

Two time slots on the same day overlap within this menu.

Adjust one slot so they do not overlap.

Conflicting time sections: [time](menu) and [time](menu)

The slot overlaps with another menu's hours on that day.

Change the hours of one of the two menus.

Maximum 3 slots for one day

The day already has 3 time slots.

Remove a slot or merge two slots into one.

Add next to Menu(s) is greyed out

You have reached 7 menus.

Delete a menu you no longer use.

Last Synced does not update

The change has not reached GrabFood yet.

Wait a few minutes and refresh. If it still does not update, contact support.

Still stuck? Contact Qashier support.

Related articles

Last verified: 25 Sep 2026 · Markets: SG, MY, PH, TH

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