Check which packages a customer has bought, how many sessions are left and when they were used, directly on Qashier POS. Use this before redeeming a session or when a customer asks for their balance.
Applies to: All markets · Qashier POS · Packages (part of the Qashier Loyalty add-on).
Check a package from Customer Management
On the POS home screen, select Customer Management.
Enter the customer's name, phone number or email in the search bar.
Tap the search icon at the right of the search bar.
The customer appears on the left. Tap the name to open the customer's details.
Tap Package List next to the customer's name.
What you should see
The panel Package List of the customer shows each package's Product Name, Quota (sessions left), Purchase Date and, if package expiry is switched on for your store, Expiry Date. Redeem History below lists past redemptions with Product Name, Redeem Quantity and Redeem Date.
Other ways to check
From the sales screen: in POS & Payment, tap the package icon at the top right, search for the customer and tap Search. This is the same screen you use to redeem a session. See How to Redeem a Customer's Package in Qashier POS.
In QashierHQ: open Customer Management, open the customer and select Package info to see packages and redemptions.
If something goes wrong
Symptom | Cause | Fix |
No Package List button | Packages are not activated for this store | Activate the Qashier Loyalty add-on in QashierHQ (see How to Add Features and Manage Your Plan in Qashier Marketplace (QashierHQ)) |
"No package for this customer." | The customer has no package with sessions left; used-up or refunded packages are not listed | Check Redeem History in Customer Management, or sell a new package |
Customer not found | Different spelling or phone number | Search by another detail (name, phone number or email) |
Still stuck? Contact Qashier Support.
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Last verified: 25 Sep 2026 · Markets: All markets