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Step 2: New Signup FAQ
Updated over a week ago

Subscription

Q: What is my current plan?

A: Every new user will be on a free Lite plan when they download the Qashier app.

Q: What features are included in my plan?

A: You may learn more about the Lite plan HERE.

Q: Can I change or upgrade my plan at any time?

A: You can easily manage your subscription through your QashierHQ. It will be under the 'Manage your plans' tab.


Hardware

Q: What hardware is Qashier compatible with?

A: The Qashier app is compatible with Android devices (version 5.1 and above).

Q: Can I purchase any hardware from Qashier? What is the process and delivery time?

A: Yes you may purchase a variety of hardware directly from Qashier including POS terminals, receipt printers and barcode scanners. Visit our online store HERE!

Check delivery options and estimated arrival time at checkout.


Support

Q: How do I contact Qashier if I have any questions or issues?

A: We are contactable by all via [email protected]

Essential & Growth plan users enjoy live chat and WhatsApp support from our merchant support team 7-days-a-week.


Accept Payments

Q: What types of payments can I accept through Qashier?

A: Lite plan users can apply to process several E-wallet payments with Qashier, including PayNow, GrabPay, ShopeePay, WeChat Pay and Atome. Essential and Growth plan users can apply for a QashierPay account to accept both E-wallet and credit card payments directly through Qashier, including Visa, MasterCard, UnionPay and American Express.

To add your own custom payments to your POS, please follow the guide HERE.


Manage POS

Q: Is my data safe and secure?

A: You can trust that your data is secure with us. It is hosted on Google Cloud, backed up daily, and we are fully compliant with PCI DSS Level 1 standards.

If you’d like to learn more about our data privacy and protection policies, please refer to our Terms of Service located at qashier.com/terms.

Q: How do I create a product?

A: Editing products and prices can be easily done through both the Qashier POS app and the HQ portal. Learn more here: POS | HQ

Q: How do I print receipts?

A: Receipt printing will require an external printer. You may also check out our flagship QashierX1 and QashierXL POS terminal which comes with a built-in receipt printer.

Q: How do I view my sales reports?

A: You can do so in both the Qashier app and QashierHQ. Learn more here: POS | HQ

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