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How to Customise the E-receipt Email Message in QashierHQ

Send your customer a customised and personalised e-receipt email

When your staff email an e-receipt to a customer, the email includes a short message. You can change that message (up to 1,000 characters) for each store in QashierHQ, and send yourself a sample email to check it.

Applies to

  • Markets: All markets.

  • Product: QashierHQ (web). E-receipts are sent from Qashier POS.

  • Access: your QashierHQ login needs access to Settings.

Before you start

  • E-receipts must be turned on for the store. In QashierHQ, tick E-receipt on the Basic Settings page and click Submit, or turn on Enable E-Receipt in POS Settings on Qashier POS (see How to Configure POS Settings on Qashier POS (Language, Receipts, Pager)).

  • Only the message text can be changed. Each store has its own message. If you haven't changed it, the message is "Please find your receipt attached in this email. Thank You!".

Steps to customise your e-receipt email

  1. Log in to QashierHQ.

  2. Click the Settings (gear) icon at the top right of the page. On a phone, tap your account icon, then tap Settings.

  1. Under Store, click Basic Settings. In the classic QashierHQ layout, open the Store Settings tab instead.

  2. Choose the store at the top of the page.

  3. Scroll down to Email Templates and click Change Email Templates.

Older screenshot of the same page (the page now has fewer fields, but the Change Email Templates button is in the same place):

  1. On the E-Receipt card, click Edit Email Template. If your store uses invoices, you also see an Invoice card; see How to Customize Your Invoice Defaults and Invoice Email in QashierHQ.

  1. In the Edit Template Message: E-Receipt box, type your message. You can use up to 1,000 characters; the counter below the box shows how many you have used.

  1. Click Save. You see "Updated Email Template."

Step-by-step recording (older layout):

Send yourself a sample email

  1. In the Change Email Templates box, on the E-Receipt card, click Test Receive Sample Email.

  2. In the Test Send Email: E-Receipt box, enter your email address.

  3. Click Send. You see "Successfully sent!". Check your inbox for the sample email.

What you should see

The next e-receipt your staff email from that store shows your new message.

Tip: to add your logo to e-receipt emails, upload it under Settings > Additional Settings > Receipt & Bill Settings > E-Receipt & Invoice Logo (max 200 KB). See How to Upload Your Logo for the POS Screen and Printed Receipts in QashierHQ.

If something goes wrong

Symptom

Likely cause

What to do

Staff don't see an option to send an e-receipt on the POS

E-receipts are turned off for the store

Tick E-receipt in Basic Settings and click Submit.

"Failed to update Email Template."

The change was not saved

Check your internet connection, reload the page and try again.

"Something went wrong!" when sending a sample

The sample email could not be sent

Check the email address and try again.

"Confirm to leave without saving?"

You closed the box before clicking Save

Click Back and then Save, or Confirm to discard your changes.

The customer received the old message

You changed the message for a different store

Check the store selected at the top of Basic Settings, then edit the message again.

Still stuck? Contact Qashier Support.

Related articles

Last verified: 25 Sep 2026 · Markets: All markets

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