Summary: With the GrabFood and foodpanda integration, delivery orders arrive on Qashier POS and go to your kitchen printer or Qashier KDS automatically, while you manage the delivery menu, prices and service hours in QashierHQ. This article is the overview: it shows where everything is and links to the step-by-step guide for each task.
Applies to: F&B stores · GrabFood and foodpanda in Singapore, Malaysia and the Philippines; GrabFood only in Thailand · the delivery integration add-on, activated per store · QashierHQ and Qashier POS (on the POS, Manage Products asks for the Terminal PIN if one is set).
Which delivery platforms can I connect?
Qashier supports direct order sync with GrabFood and foodpanda only: their orders flow into the POS and KDS, and their menus are managed in QashierHQ. Other delivery marketplaces (for example Deliveroo, Lineman or Robinhood) are not integrated. Key those orders into the POS yourself and record them with the matching payment type. PandaGo is available as a delivery rider for your own QashierEats delivery orders; it is not a marketplace integration.
Before you start
The integration must be activated for your store. If GrabFood or FoodPanda in the QashierHQ sidebar shows a lock icon, or the page shows a promotional page (with a button such as Talk to us, Add to current plan or Compare plans), it is not on yet. Ask us via the live chat in QashierHQ, or contact Qashier Support.
Keep Qashier POS updated to the latest version.
Allow Qashier POS to appear on top of other apps (tap Allow to display on top when the POS asks). Without this permission the POS cannot show incoming orders.
Manage your delivery menu in QashierHQ
In the left sidebar, under Sales Channels, click GrabFood or FoodPanda.
Choose your store in the Store picker.
Pick the menu to view in the Menu drop-down. Click a product tile to edit it, or the empty tile to add a product. Use Edit Category and Edit Modifier for categories and modifiers, and Edit Menu for your menus and service hours.
Step-by-step guides:
Changes are sent to GrabFood or foodpanda when you close the editing window. Refresh the page and check the Last Synced time. If it has not updated after a few minutes, contact us via the live chat.
Auto-accept foodpanda orders
In QashierHQ, click the Settings (gear) icon at the top right.
Under Online Ordering, click FoodPanda.
Choose the Store, then tick Auto Order Acceptance.
New foodpanda orders are then accepted for you automatically. There is no GrabFood auto-accept setting in QashierHQ.
Mark items sold out, rename or delete them on Qashier POS
Open the POS side menu and tap Manage Products. Enter the Terminal PIN if asked.
Tap Grabfood Products or Foodpanda Products. The Edit GrabFood Item (or Edit FoodPanda Item) screen opens.
Tap a category to see its products, or use the modifier buttons.
Tap the product or modifier you want to change.
In the window that opens, edit the Item Name (or Modifier Name) and set Availability to Available, Unavailable indefinitely or Unavailable until tomorrow, then tap Confirm Edit. To remove the item from the delivery menu, tap Delete and confirm with Yes. Deleting cannot be reversed.
Products and modifiers that are sold out are marked in the list.
Receive and manage orders on Qashier POS
New orders appear in the online orders pop-up on the POS. It has Pick-up and Delivery tabs, each with a NOW list and a Scheduled list. GrabFood orders carry a GF- order number and foodpanda orders an FP # number.
Tap an order to see its details and accept it.
To reject a foodpanda order, tap Reject FoodPanda Order and enter a Reject Reason.
GrabFood orders cannot be cancelled from Qashier POS once accepted. Cancel the order through GrabFood first (the GrabFood merchant app or Grab support), then void the matching transaction in the POS Transaction Record so that your reports match.
In QashierHQ, Sales Channels > Pending Orders lists your online orders.
Receipts, chits, stickers and KDS
An accepted order is handled like any other order on the POS: a receipt prints on the receipt printer, an order chit prints on the kitchen printer, a label prints on the sticker printer if you use one, and the order shows on Qashier KDS if you have one.
Receipt example
Order chit example
Sticker printer example
Qashier KDS example, showing a foodpanda order
Transactions and reports
Qashier POS: open Transaction Record and tap Filter to show GrabFood or foodpanda transactions only. In Reports, choose GrabFood or FoodPanda as the report type.
QashierHQ: open Transactions and filter by GRABFOOD or FOODPANDA. In Reports, set Report Scope to GrabFood or FoodPanda.
A GrabFood transaction on Qashier POS
A GrabFood transaction in QashierHQ
The GrabFood report on Qashier POS
The GrabFood report in QashierHQ, with Report Scope set to GrabFood
Pause your store
To stop new orders for a while, use Pause Store in QashierHQ or Store Status on the POS. See How to pause or close your GrabFood / foodpanda store from Qashier.
If something goes wrong
What you see | Cause | What to do |
Orders do not appear on the POS | The POS is not allowed to display over other apps, or has no internet connection | Tap Allow to display on top when the POS asks (or allow it in the Android app settings), check the connection, and check that the integration is active for the store |
Menu changes do not show on GrabFood or foodpanda | The sync has not completed | Refresh the page and check Last Synced; if it does not update after a few minutes, contact us via the live chat |
GrabFood or FoodPanda is locked in the sidebar, or shows a promotional page | The integration is not activated for this store | Use the button on that page (for example Talk to us or Add to current plan), or contact support |
"GrabFood transactions cannot be voided after accepted. Please contact GrabFood directly to void." | Accepted GrabFood orders can only be cancelled on GrabFood's side | Cancel via GrabFood first, then void the transaction in Transaction Record |
"Unable to pause store. Please check the GrabFood device." | The platform did not accept the pause |
Still stuck? Contact Qashier Support.
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Last verified: 25 Sep 2026 · Markets: SG, MY, PH, TH