This guide walks you through setting up a new QashierX2 POS: what is in the box, turning it on, connecting it to the internet, loading the receipt roll and running a test print, the three ways to charge it, connecting a cash drawer, and which accessories each function needs.
Applies to: Singapore, Malaysia, Philippines and Thailand · Qashier POS on the QashierX2. You need an internet connection to use the QashierX2.
What's in the box
QashierX2 POS x 1
Power adaptor x 1
X2 Dock x 1
X2 Multi-Port Hub (expansion hub) x 1
Receipt roll x 1
Turn on the QashierX2
Locate the On/Off switch on the front of the terminal.
Press the On/Off switch to power up the terminal.
Connect to the internet
Choose one of these:
Wi-Fi: on the POS home screen, tap ☰ at the top right, then tap Wifi and join your store network.
SIM card: use a SIM card with a mobile data plan. If the X2 uses a SIM card and cannot connect, turn off Wi-Fi, switch on Airplane Mode for 5 minutes, then turn it off again, and make sure mobile data is on.
LAN cable: connect the X2 Multi-Port Hub to the X2 Dock, plug the LAN cable into the hub, then dock the X2.
Insert or change the receipt roll
Find the receipt printer cover on the back of the X2 and lift it using the flap.
Remove any remaining paper from the previous roll and any loose pieces.
Hold the new roll so that the paper feeds from the top, and place it into the compartment with the paper exit towards the front. Make sure the thermal (shiny) side faces the printer head.
Close the printer cover, leaving the end of the paper out through the slot.
Receipt paper: 57 mm x 35 mm thermal receipt paper.
Run a test print:
On the POS home screen, tap ☰ at the top right.
Tap Test in-built printer.
A sample receipt prints.
Charge the QashierX2
There are three ways to charge the QashierX2.
Method 1: Charge directly through the charging port
Locate the charging port on the right-hand side of the QashierX2.
Connect the power adaptor to the charging port.
Method 2: Charge through the X2 Dock
Locate the charging port on the X2 Dock.
Connect the power adaptor to the X2 Dock.
Place the QashierX2 on the X2 Dock.
Method 3: Charge through the X2 Multi-Port Hub connected to the X2 Dock
Locate the charging port on the X2 Multi-Port Hub.
Connect the power adaptor to the X2 Multi-Port Hub.
Connect the X2 Multi-Port Hub to the X2 Dock. This also lets you connect a cash drawer, a LAN cable and a USB scanner at the same time.
Place the QashierX2 on the X2 Dock.
Connect a cash drawer
The X2 Multi-Port Hub is required.
Connect the X2 Multi-Port Hub to the X2 Dock.
Connect the cash drawer's RJ11 cable to the X2 Multi-Port Hub.
Place the QashierX2 on the X2 Dock.
For the POS settings that open the drawer, see How to Connect a Cash Drawer to Your Qashier POS.
What you need for each function
Function | X2 Multi-Port Hub | Other requirements |
Accept card (tap, insert, swipe) and QR payments | Not required | QashierPay activated for your market. See How to Void or Refund a Card Payment (QashierPay) in Qashier POS for refunds |
Print receipts | Not required | Receipt paper 57 mm x 35 mm (thermal) |
Scan barcodes | Required | External handheld or desktop USB scanner. See How to Connect a Barcode Scanner to Your Qashier POS |
Internet via SIM card | Not required | SIM card with a mobile data plan |
Internet via Wi-Fi | Not required | Wi-Fi network |
Internet via LAN | Required | LAN cable |
Cash drawer | Required | Cash drawer with RJ11 cable. See How to Connect a Cash Drawer to Your Qashier POS |
Pager (buzzer) system | Not required | No connection to the X2 is needed: you enter the pager number at checkout. See How to Set Up and Use the F&B Pager (Buzzer) System |
Kitchen or receipt printer (Wi-Fi or LAN) | Not required | Wi-Fi / LAN printer. See How to Set Up the Qashier Wi-Fi Kitchen Printer (Black) with Qashier POS |
Kitchen Display (KDS) or Waiter Display (WDS) | Not required | Qashier tablet or KDS screen. See How to Set Up Your QashierKDS (10") or QashierTab (8") Tablet |
Sticker printer (Wi-Fi) | Not required | Sticker printer that connects to Wi-Fi. See How to Connect the Sticker/Label Printer to Qashier POS via Wi-Fi |
Sticker printer (USB) | Required | Sticker printer with USB cable. See How to Connect the Sticker/Label Printer to Qashier POS via USB |
If something goes wrong
Symptom | Likely cause | What to do |
Test print comes out blank | Roll inserted with the thermal side facing the wrong way | Reinsert the roll with the shiny side facing the printer head, then run Test in-built printer again |
SIM card does not connect | Mobile data not registered | Turn off Wi-Fi, switch on Airplane Mode for 5 minutes, turn it off again, and check that mobile data is on |
Cash drawer does not open | Hub, dock or RJ11 cable not connected, or the drawer is not set up in the POS | Check all three connections, then follow How to Connect a Cash Drawer to Your Qashier POS |
X2 does not charge on the dock | Power adaptor not connected to the dock or hub, or the X2 is not seated properly on the X2 Dock | Check the adaptor connection and reseat the X2 on the X2 Dock |
Still stuck? Contact Qashier Support.
Related articles
Last verified: 25 Sep 2026 · Markets: SG, MY, PH, TH