Skip to main content

How to add a category or product to your foodpanda menu in QashierHQ

Add a new category or a new product to the foodpanda menu that Qashier manages for your store. QashierHQ sends the updated menu to foodpanda for you.

Applies to: Singapore, Malaysia and the Philippines · QashierHQ · F&B stores with the foodpanda integration activated.

Before you start

  • The foodpanda integration must be activated for your store. If the FoodPanda page shows an add-on screen marked Add-on · not yet enabled instead of your menu, use the button on that screen or contact Qashier via live chat.

  • To add a product, you need at least one category. Create the category first.

  • Products should belong to a menu (service hours), otherwise they have no hours on foodpanda. Menus are set up with Edit Menu on the same page, in the same way as for GrabFood: see How to Set Up GrabFood Menus and Service Hours in QashierHQ.

Open the FoodPanda page

  1. Log in to QashierHQ.

  2. In the sidebar, under Sales Channels, click FoodPanda.

  3. Choose your store in the store picker at the top of the page.

Add a category

  1. Click Edit Category.

  2. Click New Category.

  3. Enter a Category Name.

  4. Check the Display Order. It is pre-filled with the next number; categories with a smaller number appear first on foodpanda.

  5. Click Confirm.

  6. Click X to close the Edit Category window.

Animated guide (steps 1 to 5):

Add a product

  1. In the Menu drop-down at the top of the page, choose the menu the product should belong to. If the drop-down is on All or Unassigned, the product is created without a menu.

  2. Click the category tab the product belongs to.

  3. Click the + tile. The New Product window opens.

  4. Enter the Product Name and Price. Both are required.

  5. Select a Printer Index and/or KDS Index so foodpanda orders for this product print or show in the kitchen.

  6. Optional: fill in Order Chit Product Name, Product Description, Display Order, Availability and Modifiers, or add a photo with the pencil icon on the product picture. Singapore only: Collect BCRS Deposit. Malaysia only: Without SST.

  7. To add or change menus, click Menu(s), click each menu you want in the Assign Menu window (selected menus are highlighted) and click Confirm.

  8. Click Save.

  9. If a Confirm prompt says you have not selected a printer or KDS, click OK to save without printing order chits, or Cancel to choose one. If a Reminder says you have not assigned a menu, click Cancel to go back and assign one, or OK to save anyway; the product will have no hours on foodpanda until you assign a menu.

Animated guide (steps 2 to 8):

What happens next

When you close the window, QashierHQ sends the updated menu to foodpanda automatically. Refresh the page (Ctrl+R on Windows, Cmd+R on Mac) and check that Last Synced at the top of the page shows the current date and time.

If something goes wrong

Symptom

Cause

Fix

No + tile on the page

No category exists or none is selected.

Create a category, then click its tab.

Product is not shown on foodpanda

The product has no menu, or its menu has no hours for today.

Open the product, click Menu(s) and assign a menu. Check the menu's hours under Edit Menu.

An image size or dimension message appears

foodpanda photos must be under 20 MB and at most 16,000,000 pixels (width × height). When you save, QashierHQ also rejects a new photo smaller than 200 KB.

Choose a photo within these limits and try again.

Last Synced does not update, or the item does not appear on foodpanda

The change has not reached foodpanda yet.

Wait a few minutes and refresh. If it still does not update, contact support.

Still stuck? Contact Qashier support.

Related articles

The FoodPanda and GrabFood pages in QashierHQ work the same way. These GrabFood guides apply to the FoodPanda page too:

Last verified: 25 Sep 2026 · Markets: SG, MY, PH

Did this answer your question?