Change a customer's loyalty points balance manually in QashierHQ, for example to correct a missed or wrong points award. Every change needs a reason and is recorded in the customer's edit history.
Applies to: All markets · QashierHQ · Qashier Loyalty (points) or Treats · Customer Management (CRM) enabled for the store · HQ users need Customer Management access.
Before you start
Customer Management must be switched on for your store. If it is not, the page shows an upsell instead of the customer list. See How to Add Features and Manage Your Plan in Qashier Marketplace (QashierHQ).
Your QashierHQ account needs access to Customer Management. See How to Add, Edit or Delete Staff in QashierHQ.
You enter the customer's new total balance, not the amount to add or remove. For example, to add 50 points to a balance of 120, enter 170.
A reason is required for every change. It is saved with the change in the edit history.
Adjust a customer's points
Log in to QashierHQ.
In the left menu, under Customers & Marketing, click Customer Management.
Search for the customer by name or contact number. Use the drop-down in the search box to switch between By Name, By Contact Number and By Date Joined, then click Search. Searching by email is not available.
Click the customer's row. Their details open in a panel on the right.
Click Edit at the top right of the panel.
Under Loyalty, in the Points field, enter the customer's new total points balance (a whole number, 0 or more).
Click Save changes.
In the Enter Modification Reason pop-up, type a Reason for Points change and click Save.
An Edit Succeed message appears at the bottom right of the page.
Using the classic view? Click the customer, click the pencil icon, edit Points, click Confirm, enter the reason, then Save. To switch back, click Switch to modern UI in the top bar.
View the Points Modification History
Open the customer's panel (click their row). Do not click Edit.
Click Edit history at the bottom of the panel.
The Points Modification History opens. Each entry shows the date, the reason, the account that made the change, and the previous and new values. It lists both Points Changed and Credits Changed entries.
What you should see
The new balance under Available points in the customer's panel in QashierHQ.
The same balance on Qashier POS when the customer is selected at checkout and under Customer Management.
The change listed in the Points Modification History with your reason.
If something goes wrong
Symptom | Cause | Fix |
"Please enter edit points reason" | You clicked Save without a reason | Type a reason in Reason for Points change, then click Save. |
No customer list, only an upsell page | Customer Management is not enabled for the store | Enable it in Qashier Marketplace or contact support. |
No Edit button or no Customer Management menu item | Your account lacks Customer Management access | Ask your account owner to grant the access right. |
"Edit Fail" or a loyalty sync message | The points could not be saved to the loyalty ledger | Check the balance and retry; if it persists, contact support. |
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Last verified: 25 Sep 2026 · Markets: All markets