Customers can redeem their loyalty points as a discount on their bill at checkout on Qashier POS. Select the customer, tap Redeem next to their points, enter the points to use, and take payment for the rest.
Applies to: All markets · Qashier POS · Qashier Loyalty (points system) or Treats enabled for the store · Customer Management (CRM) enabled. Amounts are shown in your store's currency (SGD, MYR, PHP or THB).
How points are converted
Points are converted at your store's redemption rate. For example, if 100 points = 1.00 in your currency, then 50 points = 0.50. Customers can redeem any whole number of points up to their balance; there is no minimum. If the points are worth more than the bill, only the bill amount is redeemed.
Your redemption rate is set when the feature is activated. To change it, contact our support team: Contact Qashier Support by Phone, WhatsApp, LINE or Viber (SG, MY, TH, PH).
Before you start
The points feature (Qashier Loyalty) or Treats is enabled for your store. The Available Points row and Redeem button only appear when it is.
Points are assigned to your categories so customers have a balance to spend. See How to Set Up and Earn Loyalty Points in Qashier POS or How to Set Points per Dollar for Each Category in QashierHQ.
The customer is registered. See How to Add (Register) a New Customer in Qashier POS.
Redeem points at checkout
On the home screen, tap POS & Payment.
Tap a category, then a product, to add the items to the cart.
Before you go to payment, tap the orange Customer button at the top of the cart (the right-hand panel).
Enter the customer's phone number or name, then tap Search. The customer's details are displayed.
Beside Available Points, tap Redeem.
In the redeem pop-up, Available Points: shows the balance. Under Redeemed Points:, enter the number of points to redeem, or tap Redeem Full to use as many points as the bill allows. The Total Redeemed Point Amount is calculated automatically. Tap Reset to clear it and start again.
Tap Confirm. The discount is applied to the bill.
Tap Confirm to attach the customer to the sale, then tap Pay.
To check the amount offset, tap the arrow next to the total at the top of the payment page. A breakdown is shown.
Select the customer's payment method to pay the remaining amount.
If the amount stays at 0.00: your store has no redemption rate set. Redeem Full is hidden in this case. Tap Customize, and in the Customize Point Redeem Amount pop-up enter the value the points are worth, then tap Confirm. Contact support if you want a fixed rate set up.
Here's a step-by-step video guide
What you should see
On the payment page, the redeemed amount in the bill breakdown.
On the receipt, a Points Redeemed line with the amount and the points used, plus the customer's Rewarded Points for this sale and their remaining Available Points.
The customer's balance reduced under Customer Management and in QashierHQ.
If something goes wrong
Symptom | Cause | Fix |
No Redeem button in the customer pop-up | The points system is not enabled, or no customer is selected | Search for and select the customer first; check that Qashier Loyalty or Treats is enabled for the store. |
Confirm is greyed out in the redeem pop-up | More points entered than the customer has, or the amount is 0 | Enter a number up to the balance; if the amount stays at 0.00, use Customize. |
"The maximum point redeemed dollar amount is 100,000" | The redeemed value is above the limit | Enter fewer points. |
"Split bill by item does not support point redeemed." | Points were redeemed on a table bill you are trying to split by item | Split the bill into parts instead, or remove the redemption before splitting. See How to Split a Table Bill by Item in Qashier POS. |
Customer redeemed by mistake | The sale was completed with points redeemed | Void the transaction. The redeemed points are returned to the customer. See How to Void or Refund a Transaction in Qashier POS. |
Related articles
Last verified: 25 Sep 2026 · Markets: All markets