Create an invoice for a customer on Qashier POS and choose how they pay: everything now, a deposit now and the rest later, or everything later.
Applies to: All markets · Qashier POS · Invoice Management add-on · a staff PIN if staff are set up on the terminal.
This is a sales invoice for your customer. It is not the Malaysia LHDN e-invoice; for that, see [MY] How to Set Up LHDN E-Invoice (MyInvois) in QashierHQ.
Before you start
Switch on the Invoice Management add-on for the store in QashierHQ. See How to Add Features and Manage Your Plan in Qashier Marketplace (QashierHQ). Until it is on, the Invoice Management button and the Invoice payment option do not appear on the POS.
The customer must be registered in Qashier POS, and you need their email address for the invoice. See How to Add (Register) a New Customer in Qashier POS.
You cannot use Invoice for table orders, orders with combo items, or split bills. Prepaid credit top-ups cannot be invoiced together with other items.
Choose a payment term
Payment term | What the customer pays now | What happens next |
Full payment | The whole amount | The invoice is created as Fully Paid. |
Deposit | Part of the amount (the deposit) | The invoice is Partially Paid. You collect the rest later with Final Payment. |
No deposit required | Nothing | The invoice is Unpaid. You collect the whole amount later with Full Payment. |
Create the invoice
On the main page, tap POS & Payment.
Add the items the customer is buying. They appear in the cart on the right.
Tap Customer at the top of the cart.
Search for the customer on the Phone Number tab or the Name tab, tap Search, tap the customer, then tap Confirm. If the customer is new, enter their phone number on the Phone Number tab and the POS offers to register them.
Check that the customer's name now shows at the top of the cart.
Tap Pay.
Tap Invoice. The Create Invoice screen opens and shows the Amount Due.
Check the invoice details:
Required: Invoice Title, Invoice Number and Email. The invoice number is filled in for you, and the title uses your store's default if you set one in QashierHQ.
Optional: PO Number (Optional), Invoice Due Date and Invoice Note.
Under Payment term, select Full payment, Deposit or No deposit required. If you select Deposit, enter the Deposit amount the customer is paying now. It must be more than 0 and less than the total.
Tap Confirm. If you changed the email, the POS asks whether to save it as the customer's email address. Tap Yes to update the customer's profile, or No to use it for this invoice only.
A confirmation shows "Invoice will be sent to [customer email], please confirm." Tap Confirm to create the invoice and email it to the customer. If you tap Cancel, you go back to the payment screen and no invoice is created.
Finish according to the payment term:
Full payment or Deposit: select the payment method the customer is using and complete the payment as usual.
No deposit required: the invoice is created straight away. No payment is taken.
Australia only: the Create Invoice screen also has an Enter Payment Fee Surcharge (%) field. The surcharge you enter is added to the invoice total.
What you should see
The result screen shows Invoice Created, with:
Full payment: Fully Paid.
Deposit: the deposit paid and the remaining amount.
No deposit required: No Deposit Paid and the amount remaining.
The invoice is listed on the POS under Invoice Management as Fully Paid, Partially Paid or Unpaid. It also appears in QashierHQ under Sales Channels > Invoice Management.
Collect the remaining or full payment later
On the main page, tap Invoice Management.
If the Staff Login window appears, select your name, enter your staff PIN and tap Confirm.
Find the invoice. When the page opens, it lists only invoices created today. To see older ones, tap the calendar icon, select the dates the invoice was created and tap Confirm. You can also tap Filter and choose Unpaid or Partially Paid, or type the customer's name in Search.
Tap the invoice to open it.
Tap the payment button at the bottom of the screen:
Final Payment: for a deposit invoice where the deposit is paid. The customer pays the remaining amount.
Make Deposit Payment: for a deposit invoice where the deposit is still unpaid.
Full Payment: for a No deposit required invoice. The customer pays the whole amount. (If this button reads Final Payment, it does the same thing.)
Select the payment method and complete the payment as usual. The result screen shows Transaction Approved.
Tap Back to return to Invoice Management. The invoice status changes to Fully Paid.
You can also record a payment made outside the POS (for example, a bank transfer) in QashierHQ. See How to Mark an Invoice as Paid in QashierHQ (Deposit, Final and Full Payment).
If something goes wrong
What you see | Why | What to do |
No Invoice Management button on the main page | The Invoice Management add-on is not on for this store | Switch it on in Qashier Marketplace in QashierHQ |
No Invoice option after you tap Pay | The add-on is off, or the order is a table order, contains a combo item or is being split | Switch on the add-on, or ring up the order without table, combo or split bill |
"Issuing invoice is only for members. Please press Back and select an existing member." | No customer is attached to the order | Go back, tap Customer and select the customer |
"Unable to purchase credits with invoice, please use other payment methods." | The cart mixes a prepaid credit top-up with other items | Take payment for the credits separately with another payment method |
"Please complete all required fields." | Invoice Title, Invoice Number or Email is empty | Fill in the empty field |
"Deposit cannot be 0.00" (shown with your currency) | Deposit is selected but no deposit amount was entered | Enter the deposit amount, or choose No deposit required |
"Deposit amount cannot be equal or more than total amount." | The deposit is the whole amount or more | Enter a smaller deposit, or choose Full payment |
Nothing happens when you tap Confirm on Create Invoice | The invoice number is already used by another invoice in this store | Enter a different Invoice Number |
The invoice was not created | Cancel was tapped on the email confirmation | Tap Invoice again and tap Confirm on the confirmation |
You can't find the invoice in Invoice Management | The list shows today's invoices only | Tap the calendar icon and select the date the invoice was created. If a Filter is set, set it back to All. |
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Last verified: 25 Sep 2026 · Markets: All markets