Record a payment your customer has already made (for example in cash or by bank transfer) against an invoice in QashierHQ, so the invoice shows as Partially Paid or Fully Paid. You can also split one payment across two payment methods.
Applies to: All markets · QashierHQ · Invoice Management add-on · a QashierHQ login with access to Invoice Management.
Before you start
The Invoice Management add-on must be on for the store. See How to Add Features and Manage Your Plan in Qashier Marketplace (QashierHQ).
Marking an invoice as paid records a payment you have already received. It does not charge the customer.
The Payment Method list shows only the manually recorded payment methods that are switched on for the store (for example Cash, NETS, PayNow, Visa Manual or your own custom payment methods), plus Credit if the store uses customer credits. GrabPay, WeChat Pay, ShopeePay, UnionPay and American Express are never listed. Choosing Credit deducts the amount from the customer's credit balance.
The payment date cannot be earlier than the date the invoice was created, or later than today.
An invoice becomes Fully Paid only after every payment (the deposit and the remaining balance) has been recorded.
Find and open the invoice
Go to QashierHQ.
In the left sidebar, under Sales Channels, click Invoice Management.
Select the store in the Store picker.
The list shows invoices created today. To see older invoices, click the date button, choose Create Date or Due Date, select the date range and click OK.
To narrow the list, click ALL and choose UNPAID or PARTIALLY PAID.
Click the invoice to open it.
Check the Payment section of the invoice. An invoice with a deposit shows two rows, Deposit and Remaining. An invoice without a deposit shows a single UNPAID line.
Invoice with a deposit
Click Make Deposit Payment.
In the Mark As Paid window, select the Payment Method the customer used. The Amount is the deposit amount and cannot be changed.
Set the Payment Date and Payment Time when the customer paid, and add Notes if you want.
Click Confirm. The invoice status changes to Partially Paid.
When the customer pays the rest, open the invoice again and click Final Payment.
Select the Payment Method. The Amount is filled in with the remaining amount due.
Set the Payment Date and Payment Time, add Notes if you want, and click Confirm. The invoice status changes to Fully Paid.
Invoice without a deposit
Click Full Payment.
In the Mark As Paid window, select the Payment Method. The Amount is filled in with the total amount due.
Set the Payment Date and Payment Time when the customer paid, and add Notes if you want.
Click Confirm. The invoice status changes to Fully Paid.
Pay with two payment methods (split payment)
You can split a Full Payment or a Final Payment across two payment methods. You cannot split the deposit payment.
Click Full Payment or Final Payment, and select the first Payment Method.
Click Add Another Payment. A Split Payment section appears, and the amount due is split in half between the two methods.
In the Split Payment section, select the second Payment Method.
Enter the Amount for one method. The other amount updates automatically so the two add up to the amount due.
Set the Payment Date and Payment Time, add Notes if you want, and click Confirm.
To remove the second payment method, click the bin icon in the Split Payment section. You can use at most two payment methods.
What you should see
A message says "Invoice is marked as PAID".
In the invoice's Payment section, each recorded payment shows its payment method, amount and a transaction number.
In the Invoice Management list, the status is Partially Paid after a deposit and Fully Paid after the final or full payment. A split payment shows "Multiple Methods" in the payment method column.
To correct the paid date later, see How to Change an Invoice's Created Date or Paid Date in QashierHQ.
If something goes wrong
What you see | Why | What to do |
You can't find the invoice | The list shows today's invoices for the selected store only | Check the Store picker, widen the date range, and set the filter to ALL |
No Make Deposit Payment, Final Payment or Full Payment button | That payment has already been recorded, or the invoice is cancelled | Check the Payment section and the invoice status |
The payment date you want is greyed out | The date is before the invoice was created, or in the future | Pick a date between the invoice's created date and today. If the invoice's created date is wrong, change it first: see How to Change an Invoice's Created Date or Paid Date in QashierHQ |
"Amount can't be larger than due amount" | The amount entered is more than what is still owed | Enter an amount up to the amount due |
No Add Another Payment button | You are recording the deposit, or a second method is already added | Split only the final or full payment; use at most two methods |
The payment method you want is not in the list | Only manually recorded payment methods switched on for the store are listed; GrabPay, WeChat Pay, ShopeePay, UnionPay and American Express are never listed | If it is a manual payment method, switch it on for the store, then try again |
"Customer Credit Balance is insufficient." | The customer does not have enough credit | Choose another payment method, or split the payment |
"The customer balance was updated but the invoice could not be marked as paid. Do NOT retry — please contact support." | The customer's balance changed but the invoice was not updated | Do not try again. Contact support |
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Last verified: 25 Sep 2026 · Markets: All markets