Set a points-per-dollar rate on a product category on Qashier POS, then see how customers earn points at checkout and where to check their balance. To spend points, see How to Redeem Loyalty Points in Qashier POS.
Applies to: All markets · Qashier POS · Qashier Loyalty (points system) or Treats enabled for the store · Customer Management (CRM) enabled · Manage Products may ask for the Terminal PIN. Amounts are in your store's currency (SGD, MYR, PHP or THB).
Which loyalty programme is this?
Qashier offers two loyalty programmes:
Qashier Loyalty (points, sometimes called Loyalty 1.0): customers earn points on purchases and redeem them against future bills on the POS. This article covers the basics of this programme.
Treats (Loyalty 2.0): adds a customer-facing web app where customers track their purchases and points, and can earn points automatically by linking a card. See Treats: How to Set Up and Use Treats Loyalty and How Payment-Linked Loyalty Works in Treats (Singapore & Malaysia).
Before you start
The points feature (Qashier Loyalty) or Treats is enabled for your store, and Customer Management is on. Otherwise the rate does not show on categories and customers cannot be selected. See How to Add Features and Manage Your Plan in Qashier Marketplace (QashierHQ).
Prefer the web? You can set the rates for many categories at once in QashierHQ. See How to Set Points per Dollar for Each Category in QashierHQ.
Set the points rate on a category
On the POS home screen, tap ☰ at the top right.
Tap Manage Products.
If prompted, enter the Terminal PIN and tap OK.
Tap a category. Its details appear.
Tap the pencil icon beside the category name to edit the category.
Under Rewards point per dollar, enter the points to award for every 1 unit of currency spent on products in this category. For example, enter 1 so the customer earns 1 point per $1, RM1, ₱1 or ฿1.
Tap Confirm. The rate is shown next to the category name, for example ($1 : 1Pt), in your store's currency.
Note: the rate applies only to the products in the selected category. Set it on each category you want to award points for. If you see Please manage products on HQ, your store's catalogue is managed from QashierHQ; set the rates there instead.
Here's a step-by-step video guide
How customers earn points
On the home screen, tap POS & Payment.
Tap the orange Customer button at the top of the cart (the right-hand panel).
Enter the customer's phone number or name, then tap Search.
Tap Confirm. The customer's name replaces Customer on the button.
Select a category that has a points rate, then a product. Tap Add & Close if the product options panel opens.
Tap Pay, select a payment method and tap Confirm.
Tap Back to POS. The points are added to the customer's balance.
To check the balance on the POS:
Open the POS menu (tap the Android Back button ◁ on the POS screen) and tap Customer Management, or go back to the home screen and tap Customer Management. Enter the Terminal PIN if asked.
Search for the customer and tap their name in the list on the left.
Under Credit/Point Information, the balance shows under Total Point Available.
You can also check and adjust a customer's points in QashierHQ. See How to Adjust a Customer's Loyalty Points in QashierHQ.
How points are calculated
Points = the category's points per dollar × the item's selling price after item discounts. Bill-level discounts (a percentage or amount off the whole bill) reduce the points in proportion.
Example: Category A is set to $1 : 1Pt. An item in Category A sells for $5, so the customer earns 5 points. If a 10% discount is applied to the whole bill, the points for that item are reduced by 10% as well.
If you use Treats
Customers can also claim points by scanning the Treats QR code printed on the receipt (Print QR (Points) / Treats QR Code (Points) in the print options).
Customers who link a card earn points automatically when they pay. See How Payment-Linked Loyalty Works in Treats (Singapore & Malaysia).
Here's a step-by-step video guide
If something goes wrong
Symptom | Cause | Fix |
No Rewards point per dollar field, or no rate next to the category | The points system or Customer Management is not enabled | Enable Qashier Loyalty and Customer Management in Qashier Marketplace or contact support. |
"Please manage products on HQ" when opening Manage Products | Your catalogue is managed from QashierHQ | Set the rates in QashierHQ instead. |
Customer earned no points | The customer was not selected before payment, or the category has no rate | Select the customer before Pay; check the category rate. |
Fewer points than expected | A discount was applied | Points are based on the price after discounts. |
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Last verified: 25 Sep 2026 · Markets: All markets