Connect a USB barcode scanner to your Qashier POS so you can add products to a sale by scanning them. This guide covers both scanners Qashier supplies, the handheld scanner and the omnidirectional (desktop) scanner, on the QashierX2, the original QashierXL and the QashierXL Slim.
Applies to: All markets · Qashier POS · Scanners are sold separately · No PIN needed to connect. Products need a barcode saved in QashierHQ before scanning can add them to the cart.
Which scanner do you have?
Handheld scanner (Zebra LS2208 or DS2208, depending on your market and when you bought it): you hold it and pull the trigger to scan. Its USB cable is built in.
Omnidirectional scanner (Honeywell HF680), also called the desktop scanner: it sits on the counter and reads a barcode held in front of it from any angle. It comes with a separate USB cable.
Both connect the same way, through a USB port. If you bought a scanner elsewhere, see Can I Use My Own Printer or Barcode Scanner with Qashier POS?.
What's in the box
Handheld scanner: 1 x handheld scanner with built-in USB cable.
Omnidirectional scanner: 1 x omnidirectional scanner and 1 x USB cable. The small plug goes into the scanner; the USB end goes into the POS.
Connect to a QashierX2
The X2 needs the X2 Multi-Port Hub (expansion hub) that came in its box for USB accessories.
Connect the X2 Multi-Port Hub to the X2 Dock.
Plug the scanner's USB cable into a USB port on the X2 Multi-Port Hub.
Dock the QashierX2 on the X2 Dock.
For the dock, the hub and charging, see QashierX2 POS Setup: Unboxing, Charging, Receipt Roll and Connections.
Connect to the original QashierXL
Find a free USB port. The original QashierXL has three USB ports on the connector panel at the back, under the customer screen. Some units also have a USB port under a small rubber flap on the side of the stand, as shown in the animations below.
Plug in the scanner's USB cable. The scanner lights up or beeps when it gets power.
For the rest of the XL setup, see QashierXL POS Setup (original XL model).
Connect to a QashierXL Slim
Plug the scanner's USB cable into a free USB port on the QashierXL Slim.
If you are not sure which port to use, contact support before forcing the plug in.
QashierXS and tablets
USB scanners on the QashierXS and on tablets are not covered here. Check with your local support agent before buying a scanner for these devices.
Test your scanner
Log in to the POS and open the order page.
Tap the barcode scanner icon in the action bar. A scan box opens.
Scan a product barcode. The product is added to the cart.
If the POS shows Item barcode not found, please scan again, that barcode is not saved on any product. Add it to the product in QashierHQ and scan again.
Tip: to scan item after item without tapping the icon each time, go to QashierHQ Settings > Additional Settings > Scanner Settings and tick Scanner always on. If the box is greyed out, the option is not available for your store; contact support.
The scanner icon appears only when scanning is turned on for your store. If you do not see it after connecting the scanner, contact Qashier Support.
If something goes wrong
Symptom | Likely cause | Fix |
The scanner beeps, but nothing is added to the cart | The scanner is not sending an Enter after each scan, so the POS does not search automatically | |
Scans come out garbled, or the scanner behaves oddly | Its settings have been changed or corrupted | |
The scanner has no light and does not beep | It is not getting power: on the X2 the X2 Multi-Port Hub is not connected or the X2 is not docked; on the XL the cable is loose | Reseat the USB cable. On the X2, connect the X2 Multi-Port Hub to the X2 Dock and dock the X2. |
No scanner icon on the order page | Scanning is not turned on for your store | |
Item barcode not found, please scan again | The product has no barcode saved, or a different one | Open the product in QashierHQ, save the barcode, then scan again. |
Related articles
Last verified: 25 Sep 2026 · Markets: All markets