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How to Void/Refund Transactions in Qashier POS

Process a refund for your customer

To void/refund transaction:

  1. Select TRANSACTION RECORD in POS homepage

  2. Select a transaction that you would wish to void

  3. Tap on VOID/REFUND

  4. Select YES to confirm to void transaction

  5. Enter your STAFF PIN

  6. Followed by TERMINAL PIN

  7. Enter the REASON for voiding the transaction

  8. Tap on DONE REFUND once refund has been processed to customer

Here's a step-by-step video guide:

Once the transaction has been refunded to customer, you may select the voided transaction to view the void/refund details.

We have an option to limit the staff who can only void the transaction by enabling staff access control in HQ

How to enable:

1. Login to HQ

2. Click the gear icon at the top right

3. Go to the "additional settings" tab

4. Select employee management on the left side

5. Enable "selected staff can void transaction"

6. Go to the staff management tab

7. Select staff > enable allow staff member to void POS transaction

8. Refresh the POS or terminal to sync the changes

Note:
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Any form of credit card refund/voiding needs to be perform before the settlement of the day of transaction. Any refund/voiding of credit card transaction the following day will not be allowed.
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​Is the money automatically refunded to the customer?

  • Credit/Debit Card Payments (Visa, Mastercard, UnionPay, AMEX):
    Refunds are processed automatically. Customers can expect the refunded amount to reflect on their bank statement within 5 working days.

  • E-Wallet Payments (Integrated):
    Refunds are not processed automatically. Merchants must manually refund the customer, typically via cash or another payment method.

  • Manual Payment Methods (e.g. Bank Transfer, PayNow, Cash):
    Refunds are also not automatic. Merchants are responsible for refunding the customer manually.

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