To void/refund transaction:
Select TRANSACTION RECORD in POS homepage
Select a transaction that you would wish to void
Tap on VOID/REFUND
Select YES to confirm to void transaction
Enter your STAFF PIN
Followed by TERMINAL PIN
Enter the REASON for voiding the transaction
Tap on DONE REFUND once refund has been processed to customer
Here's a step-by-step video guide:
Once the transaction has been refunded to customer, you may select the voided transaction to view the void/refund details.
NOTE:
Voiding a credit card payment transaction on the POS terminal will automatically initiate a refund for the credit card payment. Do refer to this guide for additional information:
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