You can void a completed transaction from the Transactions page in QashierHQ, for example when an item or payment method was keyed in wrongly. Voiding cancels the sale in your records.
Applies to: All markets · QashierHQ (web) · a QashierHQ login with access to Transactions.
Before you start
Voiding can't be undone.
Void Transaction cancels the whole sale for the full amount. You can't refund part of an in-store sale. Only some online payments can be partly refunded: for these, QashierHQ asks for a Refund Amount. For a Pay by Link card payment, keep the full amount: some are refunded in full even if you enter less.
Card payments taken on your Qashier POS terminal can't be voided from QashierHQ. For these transactions the Void Transaction button is greyed out. Void them on your Qashier POS before the terminal settles. See [SG/MY] Card Payments (QashierPay terminal): Void Before Settlement, Refund After Settlement.
Franchise accounts can't void transactions from QashierHQ.
For cash, QR and e-wallet payments taken in store (for example PayNow, DuitNow QR, QR Ph, PromptPay, GrabPay, Alipay+ and WeChat Pay), voiding in QashierHQ only records the refund in your reports. QR payments are settled automatically, without an end-of-day batch like card payments, so they cannot be voided, and QashierHQ sends no money back: give it back yourself, for example in cash or by bank transfer. QashierHQ does not remind you to do this. The payment fee (MDR) on a QR or e-wallet payment is not returned.
Void a transaction
Log in to QashierHQ.
In the left menu, under Money & Finance, click Transactions. You can also type "Transactions" in the Search pages… box at the top of the menu.
Choose the store and the date, then click the transaction you want to void. Its details open in a panel on the right.
Click Void Transaction at the bottom right of the panel.
In Confirm Void, click Confirm.
In the Reason box, type the reason for voiding (for example, "wrong item keyed in" or "wrong payment method"), then click Confirm.
If the sale included products that track inventory, you're asked "Products with track inventory detected. Would you like to restore the stocks?". Click Yes to add the stock back, or No to leave stock unchanged.
What you should see
The transaction is marked (Voided) in the list and counted in the Voided summary card. You can find it with the Voided filter.
When you open it, the panel shows This transaction was voided with the reason, the date and who voided it.
If a customer was attached to the sale, any points or store credit they earned or used on it are reversed.
If the sale was linked to an invoice, you see a warning that voiding does not cancel the invoice. Cancel the invoice separately if you need to.
If something goes wrong
Symptom | Cause | Fix |
Void Transaction is greyed out | It's a card payment taken on your Qashier POS terminal, or you're logged in with a franchise account | Void card payments on your Qashier POS before settlement. Franchise accounts: ask the account owner. |
No Void Transaction button | The transaction is already fully refunded, or it's a type that can't be voided from QashierHQ (for example a foodpanda order) | Check whether it was already voided. For other cases, contact support. |
"This transaction cannot be voided." | Online payments through iPay88 can only be voided up to the day after the sale | Contact support. |
"Pending transaction can't be voided" | The online payment hasn't been approved yet | Wait until the payment is complete, then try again. |
A reminder to contact GrabFood support first | GrabFood orders must be cancelled with GrabFood too | Cancel the order with GrabFood support, then void it here. |
Still stuck? Contact Qashier Support.
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Last verified: 28 Sep 2026 · Markets: All markets