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Qashier Treats

Treats for Customer Loyalty, Treats, Points

Qashier Loyalty 2.0: Qashier Treats Overview

Qashier Treats is the enhanced version of Qashier’s customer loyalty program, designed to help merchants reward customers for every purchase.
With Treats, customers can effortlessly earn and redeem points, making every visit more engaging, rewarding, and personalized.

Table of Contents

  1. Before You Begin

  2. Assign Points to Categories

  3. Set Up Points Expiry

  4. Earning Points
     4.1 Via POS
     4.2 Via Payments (Payment-Linked Loyalty)

  5. Customer Use Cases

  6. Redeeming Points

  7. Related Articles

Before You Begin

Before using Qashier Treats, merchants must ensure the following are set up in QashierHQ:

  • Points are assigned to product categories.

  • Points expiry is configured.

Assign Points to Categories

Merchants can assign points to categories either via the QashierHQ website or directly on the Qashier POS device.

Important: The points-redemption ratio is shared across all stores under the same Qashier account.
Example: If ABC Pte Ltd owns 5 outlets using QashierPOS, the points-redemption ratio will be uniform across all outlets once Treats is enabled.

Set up points expiry

After the merchant is activated to use Treats, the default value of Points Expiry will be 12 months. However, merchants able to change the expiry period as prefer through QashierHQ website by following below steps.

How to set up points expiry

  1. Log into QashierHQ

  2. On the navigator tab, click "Treats Customer Loyalty"

  3. Click at the "Customise Treats" button

  4. Points expiry period can be chosen from the dropdown list. The default setting of points expiry will be 12 months

  5. Once chose preferred option successfully, click "Save" button to save your settings. Available options inside the dropdown list are

    • Periods of 1, 3, 6, 12, 18 or 24 months

    • Custom

    • No Expiry

Note: If merchant choose "Custom" option, a new text field will pop up for merchant to fill out preferred month count. Maximum value that can be set up is 60 months

Customers can see their points expired date on their Treats page after set up.

  • The expired date on customer's Treats page will be appeared in red if the points are going to expired in less than 2 months.

  • In case merchant has no points expiry set up, customers will not see any information about points expiry on their Treats page.

Earning Points

Earning points via QR Code

After transaction completed, on POS terminal, merchant can select to print Treats QR Code along with whole receipt or print only Treats QR for customer to scan and collect the points.

  • Press "PRINT RECEIPT" button: Print whole receipt along with Treats QR Code

  • Press "PRINT QR (POINTS)" button: Print only Treats QR Code for customer to scan

Press "PRINT QR (POINTS)" button to print out only Treats QR Code

Note:

  • Only for QashierXL and QashierX2 POS terminal, if the customer do not want a physical receipt. They can scan QR Code showing on customer-facing display as well to earn the points.
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  • If the merchant uses a QashierX1 POS, the QR code will not be displayed on the customer-facing display screen. Instead, the customers can only scan the printed QR code.
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  • Treats QR code can only be scanned once. If someone else has already scanned the QR code, the person who subsequently gets hold of the receipt will not be able to use the same QR code to earn points.

Sample of the QR code displayed on the customer-facing display screen of the QashierX2 and QashierXL POS

QR code printed together with the main receipt, available for all POS sizes

Printed Treats QR Code only

Earning points through POS

This works the same way as how a customer can earn points on CRM 1.0. For more information, please refer to this article.

Earning points through payments

Through Payment Linked Loyalty, customers are now able to seamlessly earn points by tapping and paying as per normal with their linked cards at any Treats merchants' stores. The points will be automatically added to the customers' Treats profile.

Here's a video demonstration of how Treats works!

For more information, please refer to this article here.

Customer Use Cases

  • If the customer is new to the Treats feature, they’ll need to enter their mobile number to receive a One-Time Password (OTP). The OTP can be sent via Viber, WhatsApp, or SMS, and must be entered on the web app to begin the signup process.

Note: Customers will only be required to sign up once. After successfully signing up, they do not need to login to the web app anymore as the web browser on their mobile device is capable of remembering their login.

However, if the customer clears the cache on their mobile device, they will be required to log in to Treats again via their mobile device's web browser.

  • Once the customer enters the OTP, Treats will ask for Name, Email Address, and Date of Birth. Simply fill in the details and click Continue to complete the process.

The information you provide (Name, Email, and Date of Birth) will be kept confidential and may be used to help you receive exclusive deals, promotions, and marketing updates from the merchant.

  • Once the customer has successfully signed up, a pop-up window will appear, displaying the number of points they have earned from scanning the QR code

  • To view the points earned from other Qashier merchants participating in the Treats feature, the customers can simply click on the drop-down list and select the brand that they'd like to check their information from.

Redeeming points

Customers can redeem the points on their next visit to the store. This works the same way as how a customer would redeem points on CRM 1.0. For more information, please refer to this article.

If you would like to change the points-to-redeem ratio, kindly reach out to our Customer Support team for assistance.

Note: Customers can redeem points from the store where they have earned the points from and from any of the stores under the same Qashier client account. For example: your registered company ABC Pte Ltd has 5 stores which are all using QashierPOS and Treats feature (stores 1-5). Your customer has made a purchase and earned points from store 3. The points that your customer has earned from store 3 can be redeemed at any of your 5 stores. However, the points cannot be redeemed at other stores that are not owned by ABC Pte Ltd.

Practical Example

To illustrate, say you configure your system such that a customer earns 1 point for every peso spent on selected categories. Customers accumulate these points with each purchase. When they reach 100 points, they can redeem this for a discount equivalent to 1 peso at checkout. This example demonstrates the system's flexibility and practical application.

Tip: Merchants can train their staff to proactively inquire with customers about their usage of the Treats web app. If customers are not using it, staff can encourage them to sign up for the Treats feature.

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