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Voiding of Pay by Link Transaction
Voiding of Pay by Link Transaction

Find out how you can void a Pay by Link transaction here.

Updated over a week ago

Follow the steps below to perform voiding of Pay by Link transactions.

Step 1: To void a transaction, go to the "Pay by Link" section in QashierHQ and locate the specific transaction in the list of transaction records.

Step 2: After selecting the specific transaction to void, a pop-up will appear providing the merchant with the options of "E-Receipt" or "Void Transaction". Select "Void Transaction" to proceed.

Voiding Pay by Link transactions paid via PayNow

You can perform the voiding of a Pay by Link transaction paid via PayNow at any time. However, please note that we do not support direct void for the PayNow payment method. You will be required to issue manual refunds to your customers (e.g. refund via cash).

Voiding of Pay by Link transactions paid via Credit Card

  • If you have not performed credit card payment settlement:

    • any amount can be voided.

  • If you have performed credit card payment settlement and it is less than T+3 working days from date of settlement:

    • you can void any amount up to $2,000 (local currency).

  • If you have performed credit card payment settlement, and the amount to be voided is more than $2,000 (local currency) OR T+3 working days have passed from the date of settlement:

    • please reach out to our Customer Support team for further assistance.

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