[SG] How to use Qashier Soundbox
Updated over a week ago

Power up Soundbox

1. Locate the power button on the back of the Soundbox.

2. Press and hold the power button for 3 seconds to activate the Soundbox.

3. After the Soundbox has been successfully configured and powered up, it will promptly display the "Display Name" along with the QR code, indicating that the Soundbox is now ready for immediate use.


Charging Qashier Soundbox

Locate the USB-C port at the side of the Soundbox and plug in the charging cable in to charge.


Transaction via Qashier Soundbox

1. Customers have the convenience of scanning the QR code displayed on the main screen of the Soundbox in order to proceed with making payments using the accepted payment mode application.

2. The keypad on the Soundbox is non-functional. The customer is advised to simply scan the QR code on the Soundbox, input the desired payment amount on their mobile device, and proceed with the payment. Once the payment is received, the Soundbox will audibly announce the amount received and display it on the digital front and back screens. The approved page will remain on screen for only 3 seconds.

Note:

The smaller digits on the left side of the digital screen represent a transaction counter, which will reset every time the Soundbox is powered off.

The larger digit on the right side will display the amount received.


Voiding transactions made via Qashier Soundbox

If you need to void any transactions that were made via the Qashier Soundbox device, you can only void the transaction via the QashierHQ portal. Please refer to this article for more information: How to void a transaction in QashierHQ

After the transaction has been voided, you will have to refund the amount back to the customer via cash as the voided transaction cannot be automatically refunded back to the customer's bank account.

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