Summary: Correct or adjust a customer's prepaid credit balance in QashierHQ, and see who changed it and why. The normal way to add credits is to sell a credit package on the POS; use this manual edit for corrections.
Applies to: Singapore, Malaysia, Philippines and Thailand · QashierHQ · Customer Management add-on · Credits enabled for the store · Credit editing enabled for your account.
Before you start
Customer Management must be switched on for your store. If the menu item shows a lock, contact Qashier support.
Credit must be turned on for your store. See How to Create Credit Top-Up Packages in QashierHQ.
Editing credits must be enabled for your account. If you do not see a Credits field when you edit a customer, contact Qashier support.
To add credits the normal way, sell a package on the POS: How to Sell Prepaid Credits to a Customer in Qashier POS.
Adjust a customer's credit balance
Log in to QashierHQ. In the left sidebar, under Customers & Marketing, click Customer Management.
Choose By Name or By Contact Number, type the customer's name or phone number, then click Search.
Click the customer's row. The customer's details open in a panel on the right.
Click Edit at the top right of the panel.
Under Loyalty, enter the customer's new total balance in Credits. The value replaces the balance; it is not added to it. For example, change 40 to 60 to add 20 credits.
Click Save changes.
In the Enter Modification Reason window, type the reason in Reason for Credits change and click Save.
If your account uses the classic Customer Management view (Switch to classic UI in the page header), click the customer, then the pencil icon beside the name, change the credits, click Confirm, enter the reason and click Save.
What you should see
An Edit Succeed message appears, and the panel shows the new Credits balance. The POS shows the new balance after it syncs.
View the credit change history
Open the customer's panel as in steps 1 to 3 above. Do not click Edit.
Click Edit history at the bottom of the panel.
The Points Modification History window opens. It lists Credits Changed entries (and Points Changed entries) with the date of change, the reason, the account that made the change, and the old and new values.
If something goes wrong
Symptom | Cause | Fix |
No Credits field when editing | Credit editing is not enabled for your account | |
Customer Management shows a lock | The Customer Management add-on is not switched on for the store | Open the page and click I'm Interested!, or contact Qashier support |
The balance is higher than expected after an edit | The amount was entered as a top-up instead of the new total | Edit again and enter the correct total; the change is recorded in Edit history |
Edit history is not visible | The panel is in edit mode | Click Cancel to leave edit mode; the button is in the panel footer |
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Last verified: 25 Sep 2026 · Markets: SG, MY, PH, TH