Skip to main content

How to Create Credit Top-Up Packages in QashierHQ

Summary: Credit top-up packages let you sell prepaid credits (for example, pay 50 and receive 60 credits) that customers spend on later visits. This article shows how to create the packages in QashierHQ.

Applies to: Singapore, Malaysia, Philippines and Thailand · QashierHQ · Credits are part of the Qashier Loyalty add-on. Amounts are in your store currency (SGD, MYR, PHP or THB).

Before you start

  • Credit must be turned on for your store. In QashierHQ, go to Settings > Additional Settings > Payment Settings and, under Payment Settings (Manual), tick Credit. If you cannot see the option, contact Qashier support.

  • You can also create credit packages on the terminal. See How to Set Up Prepaid Credit Packages in Qashier POS.

Steps

  1. Log in to QashierHQ. In the left sidebar, under Products & Inventory, click Product Management.

  2. Click the pencil icon beside Tab. The Edit Tab dialog opens.

  3. Under Number of Tabs, choose how many tabs you want, then type Credit as the name of the new tab.
    The tab must be called Credit, in English, in every language. Products in other tabs will not add credits.

  4. Click Confirm. An alert starting "You're creating a Credit tab" appears. Click Confirm again. The Credit tab is displayed.

  5. Click the Credit tab.

  6. Click the + icon beside Category, enter a Category Name (for example, Credit Packages) and click Confirm. The category name can be anything.

  7. Click the new category, then click Add Product.

  8. Enter a Product Name (for example, 50 Credits).

  9. Enter the Price (the field shows your store currency; for example, 50) and the Credit (Top Up) amount (for example, 60). This means the customer pays 50 and receives 60 credits.

  10. Click Confirm.

Here is how it looks

Creating the Credit tab (steps 1 to 4):

The Add Product dialog with the Price and Credit (Top Up) fields (step 9):

What you should see

After the POS syncs, the package appears under the Credit tab on the POS & Payment screen. Next steps:

If something goes wrong

Symptom

Cause

Fix

No Credit (Top Up) field in Add Product

The product is not in a tab named Credit

Move the category to the Credit tab, or rename the tab to Credit

The Credit tab or the package does not show on the POS

The POS has not synced, or Credit is not turned on for the store

Sync the POS and check the Credit setting; if it still does not appear, contact Qashier support

Related articles

Last verified: 25 Sep 2026 · Markets: SG, MY, PH, TH

Did this answer your question?