Summary: Customers who have bought prepaid credits can pay with them at the POS, either for the whole bill or for part of it. This article shows both ways.
Applies to: Singapore, Malaysia, Philippines and Thailand · Qashier POS · Credits are part of the Qashier Loyalty add-on.
Before you start
Credit only appears as a payment method when Credit is enabled for your store and a customer is attached to the order. To enable Credit and create packages, see How to Set Up Prepaid Credit Packages in Qashier POS.
The customer must already have credits. To sell credits, see How to Sell Prepaid Credits to a Customer in Qashier POS.
Pay the full bill with credits
Go to POS & Payment.
Tap a category, then a product, to add it to the cart. Tap Add & Close.
Tap Customer (the button above the cart on the right).
Search for the customer by phone number or name and tap Search.
Select the customer and tap Confirm. The customer's name now replaces the Customer button.
Tap Pay.
Choose Credit as the payment method.
Check the customer's phone number, name and Available Credit, then tap Confirm.
Tap Confirm again to complete the payment.
Here is how it looks
Pay part of the bill with credits
When the customer's credit balance is lower than the bill, the POS splits the bill for you.
Add the products to the cart, attach the customer and tap Pay (steps 1 to 6 above).
Choose Credit. Because the balance is lower than the bill, the POS shows Partial payment required.
Tap Split bill and continue. The POS creates two parts: Part 1 equals the customer's full credit balance, and Part 2 is the remaining amount.
Select Part 1, choose Credit and tap Confirm. Part 1 changes from Not Paid to Paid.
Select Part 2, choose any other payment method and tap Confirm.
Tap Back to POS.
Splitting the bill yourself: you can also tap Split on the payment page and set the parts manually. Make sure the part you pay with Credit is not more than the customer's Available Credit, or the POS shows Insufficient credit. See How to Split a Bill Into Parts in Qashier POS.
What you should see
The receipt shows Credit as the payment method and prints the customer's Total Credit Available after the payment. The customer's balance in Customer Management goes down by the amount paid.
If something goes wrong
Symptom | Cause | Fix |
Credit is not listed as a payment method | No customer is attached to the order, or Credit is not enabled for the store | Tap Customer and attach the customer before you tap Pay; check the Credit setting in QashierHQ |
Insufficient credit appears | The customer has no credits, or you are already in split mode and the selected part is larger than the balance | Sell a credit package first, or set the Credit part to no more than the customer's Available Credit |
Credits were charged to the wrong customer or by mistake | The wrong customer was attached | Void the sale in Transaction Record. The POS shows Credit auto-refunded to customer and returns the credits to the customer's balance automatically. Then ring up the sale again |
Still stuck? Contact Qashier support.
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Last verified: 25 Sep 2026 · Markets: SG, MY, PH, TH