Summary: Sell a prepaid credit package to a customer at the POS, then check the customer's credit balance. The credits are added to the customer's account as soon as the sale is paid.
Applies to: Singapore, Malaysia, Philippines and Thailand · Qashier POS · Credits are part of the Qashier Loyalty add-on.
Before you start
Credit must be enabled for your store and a credit package must already exist. See How to Set Up Prepaid Credit Packages in Qashier POS.
The customer must be registered. To add a new customer, see How to Add (Register) a New Customer in Qashier POS.
Good to know:
You must attach a customer before paying. The POS will not let you skip the customer for a credit package.
Credits cannot be paid for with Credit or Invoice. Use any other payment method.
Credit packages cannot be charged to a table, and orders with credit packages cannot be held or booked. Ring them up as a separate sale.
Sell a credit package
Go to POS & Payment.
Tap the Credit tab, then the category.
Tap the credit package.
Tap Add & Close to add it to the cart.
Tap Customer (the button above the cart on the right).
Search for the customer by phone number or name and tap Search.
Select the customer and tap Confirm. The customer's name now replaces the Customer button.
Tap Pay.
Choose the customer's payment method.
Tap Confirm to complete the payment.
Here is how it looks
What you should see
The customer's credit balance goes up by the package's Credit Topup amount, and the receipt shows Total Credit Available.
Check a customer's credit balance
Tip: when you attach a customer at checkout, their Available Credit is shown in the customer search window. To see more detail:
On the POS home screen, tap Customer Management.
Type the customer's name, mobile number or email in the Name / Number / Email search bar. The list filters as you type.
Tap the customer's name to open their details.
Under Credit/Point Information, you can see the customer's Total Credit Available.
Here is how it looks
If something goes wrong
Symptom | Cause | Fix |
Sold credits to the wrong customer, or by mistake | The wrong customer was attached | Void the sale in Transaction Record. The topped-up credits are removed from that customer. Then sell the package again to the right customer |
"Unable to skip when purchasing credits" appears | No customer is attached | Tap Customer and attach the customer, then tap Pay |
"Unable to purchase credits with credits" or "...with invoice" appears | Credit or Invoice was chosen as the payment method | Choose another payment method |
Cannot charge the package to a table, or cannot hold the order | Credit packages must be sold as a separate sale | Skip the table selection and ring the package up on its own |
Still stuck? Contact Qashier support.
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Last verified: 25 Sep 2026 · Markets: SG, MY, PH, TH