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How to Use Slot Management (Count Down & Count Up Timers) in Qashier POS

Run a business that charges based on time (e.g. entertainment, playground etc)? Qashier helps you easily keep track of all your customers.

Summary: Slot Management turns the Qashier POS sale screen into a board of timer slots, one per customer, so time-based businesses such as indoor playgrounds, pet cafes and study lounges can see at a glance whose time is running, whose is up, and how long each visit lasted.

Applies to: All markets · Qashier POS · the Slot Management add-on from Qashier Marketplace (not available for F&B stores).

Before you start

  • Slot Management is an add-on. In QashierHQ, open Qashier Marketplace and activate Slot Management for your store. See How to Add Features and Manage Your Plan in Qashier Marketplace (QashierHQ).

  • It cannot be activated while Table Management or Room Management is on; the Marketplace then shows Talk to us. Use the live chat to switch.

  • Once it is on, tapping POS & Payment on the POS opens the Please select a slot screen instead of the sale screen.

  • Slots are not linked to sales. For a Count Down slot (fixed time, for example 1 hour of playtime), charge the customer first, then create the slot. For a Count Up slot (charged by time spent), create the slot when the customer starts, then at the end read the elapsed time, ring up the charge and end the slot.

Create a Count Down slot (fixed time)

  1. On the POS home screen, tap POS & Payment.

  2. On the Please select a slot screen, tap Proceed To POS, ring up the service and complete the payment. The POS returns to the slot screen.

  3. Tap the + icon at the top right.

  4. In Add Slot, tap Count Down.

  5. Enter the Customer Name (required) and, under Please enter minutes to count down, the number of minutes.

  6. Tap Create Count Down Slot. You see Timer note added successful and an orange tile appears showing the customer's name and Time remaining.

Create a Count Up slot (charged by time spent)

  1. On the POS home screen, tap POS & Payment.

  2. On the Please select a slot screen, tap the + icon at the top right.

  3. In Add Slot, tap Count Up.

  4. Enter the Customer Name (required).

  5. Under Please select the starting time to count up, set the start time of the session. It defaults to the current time.

  6. Tap Create Count Up Slot. A blue tile appears showing the customer's name and the Elapsed Time counting up from the start time. If you set a start time in the future, the tile shows Scheduled to start at until then.

  7. When the customer leaves, read the elapsed time on the tile, tap Proceed To POS to ring up the charge, then end the slot (see below).

Reading the slot screen

  • Blue tile: a Count Up slot in progress, showing Elapsed Time.

  • Orange tile: a Count Down slot in progress, showing Time remaining.

  • Red tile: a Count Down slot whose time is up, showing Time up at and the time it ended.

There is no alert sound or pop-up when a countdown ends; the tile simply turns red. Keep the slot screen visible so staff can see it.

End a slot

  1. On the Please select a slot screen, tap the customer's tile.

  2. When asked Mark this notes as expired?, tap OK. The slot is removed from the screen and moves to the history.

View slot history

  1. On the Please select a slot screen, tap the history icon at the top left.

  2. The list shows each ended slot with its type, customer name, start time, end time and total duration. If nothing has ended yet, the POS shows Empty.

If something goes wrong

Symptom

Cause

Fix

POS & Payment opens the normal sale screen, not Please select a slot

Slot Management is not activated for this store.

Activate it in Qashier Marketplace, then restart the POS app.

The Marketplace shows Talk to us instead of activating

Table Management or Room Management is on for this store.

Use the live chat and ask to switch.

Please input details of the slot

The Customer Name or the minutes field is empty.

Fill in both fields, then tap the create button again.

A countdown tile turned red but nobody noticed

There is no sound or notification when time is up.

Keep the slot screen visible, or use Count Down minutes that match your session length so staff check at the right time.

A slot is missing from the screen

It was tapped and marked as expired.

Check the history icon at the top left; create a new slot if the customer is still in.

If the problem continues, contact Qashier Support.

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Last verified: 25 Sep 2026 · Markets: All markets

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