Summary: Room Management shows each room's status on Qashier POS and lets you sell a service to a room, record when the room session starts and ends, change the staff serving the room, and move a bill to another room. It suits spas, massage parlours, karaoke lounges and similar service businesses.

Applies to: All markets · Qashier POS · the Room/ Slot Management add-on from Qashier Marketplace (not available for F&B stores) · the Terminal PIN is needed to change the staff on a room, if your store has one set.

Before you start

Room Management is an add-on. In QashierHQ, open Qashier Marketplace and activate Room/ Slot Management for your store. See How to Add Features and Manage Your Plan in Qashier Marketplace (QashierHQ).
It cannot be used together with Table Management or Slot Management. If either is already on, the Marketplace asks you to talk to us instead of activating; use the live chat to switch.
If Table Management is on as well, POS & Payment opens the table screen, not the room screen.
The number of rooms shown on the POS is set up for your store by Qashier. If you need more rooms, contact Qashier Support.
Clock In and Clock Out here record the room session time, not staff attendance. For staff attendance, see How to Clock In/Out and View Time Card Records on Qashier POS.

Sell a service to a room

On the POS home screen, tap POS & Payment.
On the Please select a room screen, tap a vacant (white) room. To make a sale that is not tied to a room, tap Skip this step.
Tap the service, then Add & Close to put it in the cart.
(Optional) Tap Customer on the right, enter the customer's phone number or name, tap Search, then Confirm. The customer's name appears on the order panel. If you skip this, the room shows No customer tagged to this room.
Tap Pay and complete the payment as usual.
The POS returns to the room screen and the room is now occupied (green).

Reading the room screen: a white room is vacant. A green room is occupied; once you clock it in, the room shows its clock-in time (Clock In: HH:mm:ss, dd MMM) instead of the room number.

Clock in when the session starts

On the room screen, tap the occupied room.
Tap Clock In/Edit Staff.
When asked Would you like to edit staff or edit clock in time?, tap Clock In.
Under Please select clock in time, adjust the time if needed, then tap Confirm Clock In. You see Clock in successful. and the room shows the clock-in time.

Change the staff serving a room

On the room screen, tap the occupied room.
Tap Clock In/Edit Staff, then Edit Staff.
If your store has a Terminal PIN, enter it when asked Please enter the terminal PIN to edit staff.
Choose the staff member or therapist who is now serving the room and confirm.

Clock out when the session ends

On the room screen, tap the occupied room.
Tap Clock Out.
Under Please select clock out time, adjust the time if needed, then tap Confirm Clock Out. You see Clock out successful. and the room becomes vacant (white) again.

If you see Please clock in first., clock the room in before clocking out. Always clock out at the end of a session: a room that is never clocked out stays occupied and drops off the room screen after 7 days.

Move a bill to another room

On the room screen, tap the occupied room, then tap View Item.
The Room Details panel opens with the items on the bill. Tap the underlined room name at the top (for example Room 2).
In Change Room, enter the new room number and tap OK. You see Transfer successful.

The new room must be vacant and within your store's room count. In the same panel, tap Customer Info to see the customer attached to the room, or Close to go back.

View the clock-in and clock-out times of a sale

On the POS home screen, tap Transaction Record.
Tap the transaction.
Scroll down to see the clock-in time, clock-out time and room number.

If something goes wrong

Symptom	Cause	Fix
POS & Payment opens the normal sale screen, not Please select a room	Room Management is not activated for this store.	Activate Room/ Slot Management in Qashier Marketplace, then restart the POS app.
POS & Payment opens the table screen	Table Management is on, and it takes precedence over rooms.	Use the live chat to switch your store from Table Management to Room Management.
Please clock in first.	You tapped Clock Out on a room that was never clocked in.	Tap Clock In/Edit Staff > Clock In first.
Please select an empty room	The room you entered is occupied.	Enter a vacant room number.
Please input a valid room number	The number is blank, the same room, or higher than your store's room count.	Enter a different number within your room count, or contact support to add rooms.
The Marketplace shows Talk to us instead of activating	Table Management or Slot Management is on for this store.	Use the live chat and ask to switch.

If the problem continues, contact Qashier Support.

Last verified: 25 Sep 2026 · Markets: All markets

How to Use Room Management in Qashier POS (Assign, Time and Change Rooms)