Qashier

Reset your Qashier sticker/label printer when it stops responding, prints blank labels or no longer connects. A soft reset (feed button) refreshes the printer and keeps your settings. A software reset (Printer Utility on a Windows PC) restores the printer to factory defaults.

Applies to: All markets · The sticker/label printer supplied by Qashier · No PIN needed. The software reset needs a Windows PC and the printer's USB cable.

The printer is on but prints nothing or prints blank labels: first check the roll is loaded the right way. See <a href="https://support.qashier.com/en/articles/5972425">How to Replace the Sticker Roll for your Sticker/Label Printer</a>.

The POS cannot find the printer: first run the checks in <a href="https://support.qashier.com/en/articles/11790536">Troubleshooting Printer Issues on Qashier POS (Built-in, Wi-Fi, LAN, Bluetooth &amp; USB)</a>.

If those checks do not help, do a soft reset. If the soft reset does not help, do a software reset.

- The printer is on but prints nothing or prints blank labels: first check the roll is loaded the right way. See <a href="https://support.qashier.com/en/articles/5972425">How to Replace the Sticker Roll for your Sticker/Label Printer</a>.
- The POS cannot find the printer: first run the checks in <a href="https://support.qashier.com/en/articles/11790536">Troubleshooting Printer Issues on Qashier POS (Built-in, Wi-Fi, LAN, Bluetooth &amp; USB)</a>.
- If those checks do not help, do a soft reset. If the soft reset does not help, do a software reset.

The soft reset refreshes the printer. It does not remove the settings made to the printer.

Find the feed button on the front of the printer.

Hold the feed button down and, while still holding it, switch the printer on. A red light shows.

Keep holding the button. The red light goes off and the blue light comes on with a beep.

Release the feed button when you hear the beep and see the blue light.

Wait a few seconds. A configuration chit prints showing the printer's current settings. This confirms the reset worked.

1. Switch the sticker printer off.
2. Find the feed button on the front of the printer.
3. Hold the feed button down and, while still holding it, switch the printer on. A red light shows.
4. Keep holding the button. The red light goes off and the blue light comes on with a beep.
5. Release the feed button when you hear the beep and see the blue light.
6. Wait a few seconds. A configuration chit prints showing the printer's current settings. This confirms the reset worked.

Software reset (Printer Utility on a Windows PC)

Use this if the soft reset does not fix the problem. It restores the printer to its factory defaults.

Connect the printer to a Windows PC with the USB cable.

Open the Printer Utility application on the PC. If you do not have it, <a href="https://support.qashier.com/en/articles/6064428">contact Qashier Support</a> for the installer.

Open the Printer Function tab and click Factory Default. The printer beeps and the blue light flickers.

Click Printer Configuration, select Wifi Setup and click Load to check the network settings.

If the POS no longer finds the printer, set it up again: <a href="https://support.qashier.com/en/articles/5418924">How to Connect the Sticker/Label Printer to Qashier POS via Wi-Fi</a> or <a href="https://support.qashier.com/en/articles/5413877">How to Connect the Sticker/Label Printer to Qashier POS via USB</a>.

1. Connect the printer to a Windows PC with the USB cable.
2. Open the Printer Utility application on the PC. If you do not have it, <a href="https://support.qashier.com/en/articles/6064428">contact Qashier Support</a> for the installer.
3. Open the Printer Function tab and click Factory Default. The printer beeps and the blue light flickers.
4. Click Printer Configuration, select Wifi Setup and click Load to check the network settings.
5. Restart the printer.
6. If the POS no longer finds the printer, set it up again: <a href="https://support.qashier.com/en/articles/5418924">How to Connect the Sticker/Label Printer to Qashier POS via Wi-Fi</a> or <a href="https://support.qashier.com/en/articles/5413877">How to Connect the Sticker/Label Printer to Qashier POS via USB</a>.

<a href="https://support.qashier.com/en/articles/5418924">How to Connect the Sticker/Label Printer to Qashier POS via Wi-Fi</a>

<a href="https://support.qashier.com/en/articles/5413877">How to Connect the Sticker/Label Printer to Qashier POS via USB</a>

<a href="https://support.qashier.com/en/articles/5972425">How to Replace the Sticker Roll for your Sticker/Label Printer</a>

<a href="https://support.qashier.com/en/articles/15051143">Why Sticker and Label Prices Include Tax (Tax-Exclusive Stores)</a>

<a href="https://support.qashier.com/en/articles/11790536">Troubleshooting Printer Issues on Qashier POS (Built-in, Wi-Fi, LAN, Bluetooth &amp; USB)</a>

- <a href="https://support.qashier.com/en/articles/5418924">How to Connect the Sticker/Label Printer to Qashier POS via Wi-Fi</a>
- <a href="https://support.qashier.com/en/articles/5413877">How to Connect the Sticker/Label Printer to Qashier POS via USB</a>
- <a href="https://support.qashier.com/en/articles/5972425">How to Replace the Sticker Roll for your Sticker/Label Printer</a>
- <a href="https://support.qashier.com/en/articles/15051143">Why Sticker and Label Prices Include Tax (Tax-Exclusive Stores)</a>
- <a href="https://support.qashier.com/en/articles/11790536">Troubleshooting Printer Issues on Qashier POS (Built-in, Wi-Fi, LAN, Bluetooth &amp; USB)</a>

Last verified: 25 Sep 2026 · Markets: All markets

How to Reset the Sticker/Label Printer (Soft Reset & Software Reset)

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Symptom	Likely cause	Fix
No chit prints after the soft reset	The feed button was released too early, or no roll is loaded	Load a roll, then repeat the soft reset and keep holding the button until the beep.
The printer resets, but the POS still does not print stickers	The printer is not set up on the POS, or is on a different network	Run a test print from the POS (How to Do a Test Print on Qashier POS) and check the printer under the menu icon (☰) > Settings > Printer Settings. Then follow the Wi-Fi or USB setup guide above.
Both resets done and it still fails	Hardware fault	Contact Qashier Support with a photo of the printer's lights and the configuration chit.

How to Reset the Sticker/Label Printer (Soft Reset & Software Reset)

When to reset

Soft reset (feed button)

Software reset (Printer Utility on a Windows PC)

If something goes wrong

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