Summary: Connect the white Qashier sticker/label printer to your Qashier POS with the USB cable, set it as Additional Printer 1 (USB) in QashierHQ, choose which products print a sticker, and test it with a barcode label. To connect over Wi-Fi instead, see How to Connect the Sticker/Label Printer to Qashier POS via Wi-Fi.
Applies to: All markets · Qashier POS on QashierXL, QashierXL Slim and QashierX2 (through the dock) · QashierHQ · you need a QashierHQ login with access to Settings. For other terminals, use the Wi-Fi guide.
Before you start
Sticker printing and your label size (40 mm x 30 mm or 60 mm x 40 mm) are switched on for your store by Qashier. There is no setting for this in QashierHQ. If this is your first sticker printer, contact Qashier support so it is enabled before you start.
The sticker printer must be Additional Printer 1. Once sticker printing is on, Additional Printer 1 prints stickers only and cannot print receipts, so use Additional Printer 2 onwards (Wifi/LAN) for receipts and order chits.
Only one printer can be connected by USB. Any other printers connect over Wi-Fi or LAN.
Steps: connect the sticker printer by USB
Connect the sticker printer to a power source.
Load the sticker roll.
Connect the USB-to-printer cable that came with the printer:
QashierXL / QashierXL Slim: straight into the POS USB port.
QashierX2: into the dock.
In QashierHQ, click the gear icon (Settings) at the top right, then Store > Printer Settings > Additional Printer Settings.
Pick your store, then click ADD ADDITIONAL PRINTER, or open Additional Printer 1 if it already exists.
Set Printer Type to USB and click Save. QashierHQ confirms "Successfully updated printer settings".
On the POS, tap POS & Payment on the home screen to refresh, then go back to the main screen.
Restart the sticker printer, then test it (see below).
If you also have a kitchen printer
Keep the sticker printer as Additional Printer 1 and add the kitchen printer after it:
In QashierHQ, go to Settings > Store > Printer Settings > Additional Printer Settings.
Make sure Additional Printer 1 has Printer Type set to USB (the sticker printer).
Click ADD ADDITIONAL PRINTER for the kitchen printer, set its Printer Type to Wifi/LAN, enter its Printer IP Address and click Save.
Choose which products print a sticker
In QashierHQ, go to Settings > Store > Printer Settings > Receipt/Order Chit Settings. Under Order Chit, tick Enable product level printing and click Save.
Go to Product Management and open a product.
In Printer Sticker Selection, choose 1 (Additional Printer 1) and save the product.
Repeat for every product that should print a sticker. Products with no selection do not print one.
Refresh the POS (POS & Payment) and restart the printer before testing.
If you do not see Printer Sticker Selection on the product page, sticker printing has not been switched on for your store yet. Contact Qashier support. If you would rather print stickers by product tab instead of per product, support can set that up for you. The tab checkboxes under Receipt/Order Chit Settings control order chits, not stickers.
Test the printer
On the POS main screen, tap ☰ at the top right, then Manage Products.
Pick a category and open an item.
In the Barcode field, enter a test barcode (for example 12345678) and tap Save. On USB, the POS only prints once a barcode has been saved; otherwise it shows "Please enter & save the barcode number first."
Open the item again and tap Print Barcode.
Enter 1 under Barcode Sticker Quantity and tap OK. One barcode label prints on the sticker printer.
Go back to the home screen and make a test sale with a product you assigned above. Its sticker prints when the sale is completed.
Sticker roll sizes
The printer accepts two sizes:
40 mm x 30 mm (smaller, recommended for bubble-tea stickers)
60 mm x 40 mm (larger, recommended for barcode stickers)
Use the roll size your store was set up with; if you switch sizes, ask support to update the label size. Thermal sticker rolls are available online or from stationery stores. In Malaysia and Thailand you can also buy them from Qashier.
If something goes wrong
Symptom | Likely cause | What to do |
The POS says "Please enter & save the barcode number first." | The product has no saved barcode | Enter a barcode, tap Save, then open the item and tap Print Barcode again |
Nothing prints, no message | Sticker printing is not enabled for the store; the printer is not Additional Printer 1; the POS has not refreshed | Check Additional Printer 1 = USB in QashierHQ, tap POS & Payment, restart the printer; if it still fails, contact support |
Labels are cut off or misaligned | The roll size does not match the label size set for your store | Use the roll size your store was set up with, or ask support to update the label size |
Receipts stopped printing on the kitchen printer | The kitchen printer was added as Additional Printer 1 | Make Additional Printer 1 the USB sticker printer and add the kitchen printer as Additional Printer 2 |
The printer is stuck or shows an error | It needs a reset |
If none of this helps, contact Qashier support.
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Last verified: 25 Sep 2026 · Markets: All markets