Summary: Managers can correct a staff member's clock in or clock out time, void a wrong time card record, fix a missed clock-out and see the change history on the QashierHQ Time Card page.
Applies to: All markets. QashierHQ (web). You need a QashierHQ login with access to Time Card.
Before you start
The time card must be turned on for your store. If the Time Card page shows Add-on · not yet enabled, it is not on yet. See How to Clock In/Out and View Time Card Records on Qashier POS for how to turn it on.
Staff clock in and out on Qashier POS. This article covers corrections in QashierHQ.
Find a time card record
Log in to QashierHQ. In the left menu, under Operations, click Time Card.
Select the store in the store picker.
Choose a period: Day, Week, Month or Custom. To find one person, type their name in Search staff....
Click the record's row. The record opens in a side panel.
Edit a clock in or clock out time
Open the record (see above).
Click Edit at the top right of the panel.
Change the Clock in and/or Clock out date and time. Hours worked and Total wage (auto) update as you type.
Click Save changes.
Enter a reason (Please input your reason for editing this time card entry) and click Confirm. You see Time card entry updated.
Note: The clock out time must be after the clock in time, and neither time can be in the future.
Void a time card record
Time card records are not deleted. When you void a record, it stays in the list for your records, marked Voided, but it no longer counts towards hours worked, wages or exported reports. A voided record cannot be edited.
Open the record and click Edit.
Click Void entry at the bottom left of the panel.
Click OK on Are you sure you want to void this record?
Enter a reason (Please input your reason for voiding this record) and click Confirm. You see Entry voided, and the record's status changes to Voided.
Fix a missed clock-out
A shift that is still open 16 hours after clock in shows as Missing clock-out.
Click the Missing clock-outs card at the top of the page to show only these records.
Click the record. The panel shows Missing clock-out.
Either:
click Set clock-out, choose the date and time the staff member left, and click Admin Clock Out, or
click Edit, enter the Clock out time, then click Save changes and enter a reason.
Clock a staff member in or out from QashierHQ
On the Time Card page, click Admin clock in/out at the top right.
Choose the Staff member. Their Last Clock In time is shown under the name.
Choose the date and time.
Click Admin Clock In or Admin Clock Out. Only the button that fits the staff member's current status can be clicked.
Managers can also do this on the POS. See How to Record a Missed Staff Clock In/Out on Qashier POS (Admin Clock In/Out).
See who changed a record
Open the record.
Click History at the top right of the panel.
Record History lists each change, such as Clock In Time Edited or Clock Out Time Edited, with the date, the reason, the previous and new times, and the QashierHQ account that made the change. If nothing was changed, you see No Record History.
If something goes wrong
Message or symptom | Likely cause | What to do |
Clock out time must be after the clock in time | The clock out is the same as or earlier than the clock in | Check the dates as well as the times, especially for overnight shifts. |
Clock in time cannot be in the future or Clock out time cannot be in the future | The time is later than now | Enter a time that has already passed. |
There is no Edit button | The record is voided | Voided records cannot be edited. If needed, use Admin clock in/out to record the shift again. |
Admin Clock In or Admin Clock Out is greyed out | The staff member is already clocked in (or already clocked out) | Use the other button, or fix the open shift first. |
The page shows Add-on · not yet enabled | The time card is not turned on for this store | Turn it on first (see Before you start). |
If you still need help, see Contact Qashier Support by Phone, WhatsApp, LINE or Viber.
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Last verified: 25 Sep 2026 · Markets: All markets