Summary: When a staff member forgets to clock in or clock out, a manager can record it on the Qashier POS Time Card screen with Admin Clock In or Admin Clock Out, at the date and time the shift really started or ended.
Applies to: All markets. Qashier POS. You need the store's Manager PIN.
When to use this
Admin Clock In: a staff member forgot to clock in and is not clocked in now.
Admin Clock Out: a staff member forgot to clock out, so their shift is still open.
Admin Clock In/Out cannot change a record that already exists, for example when someone clocked in for a late colleague. To change or void an existing record, a manager edits it in QashierHQ. See How to Edit, Void or Review Staff Clock In/Out Records in QashierHQ.
Before you start
The time card is turned on for the store (QashierHQ Settings > Additional Settings > Employee Management > Enable Time Card Function).
The staff member is added to this store in Staff Management.
You know the store's Manager PIN. It is set in QashierHQ. See How to Change the Manager PIN in QashierHQ. If you don't know it, contact support. Set your own PIN and keep it somewhere safe.
Record a missed clock in or clock out
On the Qashier POS home screen, tap Time Card.
Tap the manager icon (a person with a pencil) at the top right of the Time Card screen.
When you see Please enter manager PIN, enter the Manager PIN.
Under Select Staff, tap the staff member.
Tap Admin Clock In or Admin Clock Out.
Pick the date and the time the shift started or ended, then tap Confirm. You can pick a date up to about 2 months back.
What you should see
You see Clock in successful. or Clock out successful., and the record appears under Staff Time Card Record with the time you picked.
Managers can also do this from QashierHQ with Admin clock in/out on the Time Card page. See How to Edit, Void or Review Staff Clock In/Out Records in QashierHQ.
If something goes wrong
Message | Likely cause | What to do |
Staff already clocked in on … | The staff member already has an open shift | Use Admin Clock Out to close that shift first. If the open shift itself is wrong, edit it in QashierHQ. |
Staff already clocked out. | You chose Admin Clock Out, but the staff member has no open shift | Use Admin Clock In first to record the missed clock in. |
The clock in time cannot be later than now or The clock out time cannot be later than now | The time you picked is in the future | Pick a time that has already passed. |
The clock out time must be later than the clock in time | The clock out is earlier than the staff member's clock in | Check the date as well as the time. |
Invalid PIN. | The Manager PIN is wrong | Try again. If nobody knows the Manager PIN, change it in QashierHQ or contact support. |
If you still need help, see Contact Qashier Support by Phone, WhatsApp, LINE or Viber.
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Last verified: 25 Sep 2026 · Markets: All markets