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How To View Your Credit Card Payout Reports

Check your credit card transaction payouts and the payout status

Updated over a week ago

Viewing Your Credit Card Payout Reports

To view the payout reports, you can go to the "Payment Management" page and select "View Payout Report" on the top right hand corner:

Go to Payment Management > View Payout Report

You will be able to select:

  • the store that you'd like to view the sales report (orange box)

  • month of the payout report that you would like to view (pink box)

  • payout report of a specific payment method (red box)

Select the payment method to view its payout report e.g. Debit/Credit Card In-Store

You may click on the blue bars to view the transactions that were paid out in a particular batch.


Interpreting the graphs

Graph 1 - Credit Card Transaction Payouts

You can view your payout reports here, and you should receive the amount stated on a set date. It should be aligned with your bank statement.

E.g. In the graph below, $102.48 has been paid out on Oct 29.

  • Click into the BLUE BAR to view the transactions paid out in this batch.

  • You can also EXPORT the "Pay Out Transactions" report from here.

Click into the blue bar and select "Export" to export the payout transaction report


Graph 2 - Credit Card Transactions (Net Sales) - Current Status

This report shows your daily transaction-level status chart.

  • The yellow bar means that your transaction payout is still pending/processing.

  • The green bar means that the funds is "ready for payout".

When it’s yellow, it means your bank is still processing it, and it takes 2 working days (T+2) to process. After it’s processed, it will show as a green bar. This indicates that the funds are in a "ready for payout" status. These funds will accumulate up to the payout date (which occurs every Tuesday and Friday) and transferred to your bank account in a single transaction on the payout date.

Note: Payout amount is after processing fee has been deducted.

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