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[SG] Payment FAQ
Updated over a week ago

Table of contents


Payment Application

  • Go to QashierHQ, Select "Payment Management"

  • Merchants are to click on "Apply Now" for the type of Payment method they wish to use.


What is MDR?

Different payment methods are subjected to different processing fees. Please refer to the chart below for the different rates and charges.

Note: Please note that MDR is subjected to GST at 9%.

Payment Method

MDR

Debit/Credit Card In-Store

2.95%

*Payment terminal is charged separately and is required to transact in-store

Debit/Credit Card Online

3% + SGD0.30

PayNow

0.80%

GrabPay

1.50%

ShopeePay

1.50%

WechatPay

1.50%

Atome

6.50% + SGD0.30

GrabPay Online

2.50% - 6.00%

*Applicable for QashierEats only


Payment Payout (SG)

There are two types of credit card payment terminal: QashierXS (Black) & QashierXS (White).

📌 Note:

  • Settlement period and payout days exclude weekends and public holidays.

  • Depending on the receiving bank, please allow an additional 1-2 working days to receive the funds in your bank account.

QashierXS (Black) Payment Terminal Payout Timeline

  • The credit card settlement period for QashierXS (Black) payment terminal will be T+2 working days, excluding weekends and public holidays

  • Payout days will be on every Tuesday and Friday

Transaction day

Payout day
(funds arrive in the merchant's bank account)

Monday

Friday

Tuesday

Friday

Wednesday

Friday

Thursday

Following Tuesday

Friday

Following Tuesday

Saturday

Following Tuesday

Sunday

Following Tuesday

QashierXS (White) Payment Terminal Payout Timeline

📌 Note: Processing of payouts on Qashier's end will be done during office hours, merchants can expect to receive the payout by the end of the day.

For example, if the transaction is made on a Monday and the settlement period is T+1 working day, Qashier will process the payouts during office hours on Tuesday, and merchants can expect to receive the payout by the end of Tuesday.

  • The credit card settlement period for QashierXS (White) payment terminal will be T+1 working day, excluding weekends and public holidays

  • Payouts will be made on the next working day

Transaction day

Payout day
(funds arrive in the merchant's bank account)

Monday

Tuesday

Tuesday

Wednesday

Wednesday

Thursday

Thursday

Friday

Friday

Following Monday

Saturday

Following Monday

Sunday

Following Monday

❗️Important:

  • The payout cycle will follow the region's public holiday. For example, if the transaction is made on a Saturday and Monday is a Public Holiday, you will only receive your payouts on Tuesday.

  • Payment cut off timing is at 2359hr daily. If your business runs past midnight, the balance will only be paid out the following day.

    • For example, if you run a bar bistro until 2am daily, transactions made on Monday up till 2359hr will be paid out on Tuesday, whereas transactions made from 0000hr-0200hr will be paid out on Wednesday.

How to calculate payout amount - QashierXS (Black/White) Payment Terminals

Example Transaction

Calculation

Total credit card sales

$1,000

Transaction Fee

2.95%

2.95% * $1,000 = $29.50

GST

9%

9% * $29.50 = $2.66 (round up to the nearest cents)

Payment Amount

$1,000 - $29.50 - $2.66 = $967.84

💡 Quick Math!

Transaction Fee = $1,000 * 2.95% * 1.09 = $32.16

Payout Amount = $1,000 - $32.16 = $967.84

E-Wallet Payout Timeline

📌 Note: Processing of payouts on Qashier's end will be done during office hours, merchants can expect to receive the payout by the end of the day.

For example, if the transaction is made on a Monday and the settlement period is T+1 working day, Qashier will process the payouts during office hours on Tuesday, and merchants can expect to receive the payout by the end of Tuesday.

❗️ Important:

  • Please note that rounding adjustment is done on all transactions.

  • Effective from 2024, a mandatory minimum transaction fee of 1 cent will be introduced.

For example: if the gross transaction amount is $0.30 and the MDR is 0.8%, the transaction fee (before rounding) would be $0.30 x 0.8% = $0.0024.

In this instance, a transaction fee of $0.01 will be applied to this transaction.

For PayNow, GrabPay and ShopeePay

  • The e-wallet settlement period for PayNow, GrabPay and ShopeePay will be T+1 working day, excluding weekends and public holidays

  • Payouts will be made on the next working day

Transaction day

Payout day
(funds arrive in the merchant's bank account)

Monday

Tuesday

Tuesday

Wednesday

Wednesday

Thursday

Thursday

Friday

Friday

Following Monday

Saturday

Following Monday

Sunday

Following Monday

For Qashier Soundbox

  • The e-wallet settlement period for Qashier Soundbox will be T+1 working day, excluding weekends and public holidays

  • Payouts will be made on the next working day

Transaction day

Payout day
(funds arrive in the merchant's bank account)

Monday

Tuesday

Tuesday

Wednesday

Wednesday

Thursday

Thursday

Friday

Friday

Following Monday

Saturday

Following Monday

Sunday

Following Tuesday

For Atome, WechatPay

  • The e-wallet settlement period for Atome and WechatPay will be T+1 working day, excluding weekends and public holidays

  • Payouts will be made on the every Thursday

Transaction day

Payout day
(funds arrive in the merchant's bank account)

Monday

Thursday

Tuesday

Thursday

Wednesday

Thursday

Thursday

Following week Thursday

Friday

Following week Thursday

Saturday

Following week Thursday

Sunday

Following week Thursday

How to calculate payout amount (E-Wallet)

Example Transaction

Calculation

Total E-Wallet sales

$1,000

Transaction Fee

1.5%

1.5% * $1,000 = $15

GST

9%

9% * $15 = $1.35

Payment Amount

$1,000 - $15 - $1.35 = $983.65

💡 Quick Math!

Transaction Fee = $1,000 * 1.5% * 1.09 = $16.35

Payout Amount = $1,000 - $16.35 = $983.65


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