Credit Card Payments Via The QashierXS (Black) Terminal
Please send us an email to [email protected] with the following documents:
ACRA Biz File in PDF format
Date stated on the ACRA Biz File must be within the last 6 months
If your business structure is Company, Partnership, Limited Liabilities Partnership, or Limited Partnership: it is optional to provide us with your ACRA Biz File.
However, we'd recommend that you share it with us for a smoother process to change your bank account for your credit card payouts.
If your business structure is Sole Proprietorship, or if the account holder name on your bank statement does not match your company name registered with ACRA, it is compulsory to provide us with your ACRA Biz File for verification purposes.
A photo/screenshot of your bank statement, clearly showing:
Bank name and bank logo
Account holder name
Account number
Date of statement - must be within the last 6 months
Once our support team has received the email and documents, we will assist you with the process to change the bank account for your credit card payouts.
Note: To ensure that the information can be accurately updated, there will be a downtime of approximately 5-7 working days (depending on the payment service provider, excluding weekends and public holidays) where you will not be able to perform any credit card transactions.
Our support team will inform you once the process to change the bank account for your credit card payouts is completed.
Credit Card payments Via The QashierXS (White) Terminal And E-Wallet Payments
Step 1: Go to the "Payment Management" page on our QashierHQ portal
Step 2: Click "PAYOUT INFORMATION" on the top right of the page:
Step 3: Fill in the required fields and upload a copy of your bank statement that you'd like to receive your payouts:
Note: The photo/screenshot of bank statement provided must clearly show the following:
Bank name and bank logo
Account holder name
Account number
Date of statement - must be within the last 6 months
Step 4: Check the box to confirm the accuracy of the information you have entered, then click the "Submit" button to send your request for updating your payout details.
To check the status of the request, you may repeat steps 1 and 2 above.
Update Payout Details Request Rejected
If your request to update your payout details have been rejected, you will see the following screen on your QashierHQ portal:
Upon clicking into "Payout Information", you will see the following screen:
To resolve this, click on the "RESUBMIT" button and provide the correct payout information.
Payout On Hold
If your payout is on hold, you will see the following screen on your QashierHQ portal:
Upon clicking into "Payout Information", you will see the following screen:
Our Customer Support team will contact you to help resume payouts to your account as soon as possible. You can also reach out to them directly for assistance.
Processing Timeline
Payment method | Processing time to change payout account |
Credit card (Qashier XS Black Terminal) | 5-7 working days |
Credit card (Qashier XS White Terminal) | 1-3 working days |
Credit card (Qashier XS White Terminal) - change of business entity name and/or type | 10-15 working days |
E-wallets | 1-3 working days |
Please note that the time taken to process your request to change payout account excludes weekends and public holidays.