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[SG] How to Change Your Bank Account for Payouts on Qashier
[SG] How to Change Your Bank Account for Payouts on Qashier

Follow the steps below to find out how you can change your bank account for payouts from Qashier!

Updated over a week ago

Table of contents:


Credit Card payments via the QashierXS (Black) Terminal

Please send us an email to [email protected] with the following documents:

  • ACRA Biz File in PDF format

    • Date stated on the ACRA Biz File must be within the last 6 months

  • If your business structure is Company, Partnership, Limited Liabilities Partnership, or Limited Partnership: it is optional to provide us with your ACRA Biz File.

    • However, we'd recommend that you share it with us for a smoother process to change your bank account for your credit card payouts.

  • If your business structure is Sole Proprietorship, or if the account holder name on your bank statement does not match your company name registered with ACRA, it is compulsory to provide us with your ACRA Biz File for verification purposes.

  • A photo/screenshot of your bank statement, clearly showing:

    • Bank name and bank logo

    • Account holder name

    • Account number

    • Date of statement - must be within the last 6 months

Once our support team has received the email and documents, we will assist you with the process to change the bank account for your credit card payouts.

Note: To ensure that the information can be accurately updated, there will be a downtime of approximately 5-7 working days (depending on the payment service provider, excluding weekends and public holidays) where you will not be able to perform any credit card transactions.

Our support team will inform you once the process to change the bank account for your credit card payouts is completed.


Credit Card payments via the QashierXS (White) Terminal and E-Wallet payments

Step 1: Go to the "Payment Management" page on our QashierHQ portal

Step 2: Click "PAYOUT INFORMATION" on the top right of the page:

Step 3: Select "update payout information":

Step 4: Fill in the required fields and upload a copy of your bank statement that you'd like to receive your payouts:

Note: The photo/screenshot of bank statement provided must clearly show the following:

  • Bank name and bank logo

  • Account holder name

  • Account number

  • Date of statement - must be within the last 6 months

Step 5: Check the box to confirm the accuracy of the information you have entered, then click the "Submit" button to send your request for updating your payout details.

To check the status of the request, you may repeat steps 1 and 2 above.


Processing timeline

Payment method

Processing time to change payout account

Credit card (Qashier XS Black Terminal)

5-7 working days

Credit card (Qashier XS White Terminal)

1-3 working days

Credit card (Qashier XS White Terminal) - change of business entity name and/or type

10-15 working days

E-wallets

1-3 working days

Please note that the time taken to process your request to change payout account excludes weekends and public holidays.

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