The Transactions page in QashierHQ lists every sale from your stores, so you can find past transactions, check their details, send e-receipts, void sales and export records.
Applies to: All markets · QashierHQ · a QashierHQ login with access to Transactions. Items marked "Malaysia only" appear only for Malaysian stores that use LHDN e-invoicing.
Open the Transactions page
Go to QashierHQ.
In the left menu, under Money & Finance, click Transactions. You can also type Transactions in the Search pages… box at the top of the menu.
If you have more than one store, pick the store with the store picker next to the page title.
The page opens on today's transactions.
What's on the page
Part of the page | What it does |
Summary cards | Total transactions shows how many transactions are listed. Voided shows how many were voided, and Refunded shows the total value refunded. Click Voided or Refunded to show only those transactions; click again to show all. |
Search box | Type a receipt number or order number to find a transaction in the list. |
Filter menu | Starts on All Transactions. Filter by Status (Completed, Voided, Refunded, Unpaid), by Attributes (Discounted, With voucher, and Credit card if your store takes card payments) and, if you sell online, by Sales Channel (for example QashierEats, GrabFood or FoodPanda). Malaysia only: LHDN E-Invoices > Resubmissions lists e-invoices that failed to submit. |
Payment method filter | Starts on All Payment Methods. Pick one method to show only transactions paid that way. |
Date button | Shows the date you are viewing, for example "Thursday 25/09/2026". Click it to pick another day or a date range. |
Export | Downloads your transactions as an Excel file. See "Export transactions" below. |
Ent Transactions | Appears only if your store uses Staff ENT credits. Opens the staff ENT transactions. |
Transaction list | One row per transaction, with the date, receipt number, order number, total, payment method and status. A voided or partly refunded sale shows (Voided) or (Partially Refunded) after the receipt number; a split bill that is only partly paid shows (Unpaid). Click a row to open its details. |
Find past transactions
Click the date button above the list. A calendar opens.
For a single day, click the date twice. For a date range, click the first date, then the last date.
Click OK. The list, the summary cards and the count update.
A date range can span at most 30 days, and you can't pick a date in the future. To look at a longer period, use a report or Export > Monthly Transactions.
Find a specific transaction
Type the receipt number or order number in the search box.
Use the filter menu or the payment method filter to narrow the list.
Click the Voided or Refunded card to see only voided or refunded sales.
View a transaction's details
Click a transaction to open its details on the right. You see the transaction info (date, order and invoice number, table, order type, staff, points and notes), the customer, the items purchased, the payment breakdown and, for delivery orders, the order info. Malaysian stores with LHDN e-invoicing also see the e-invoice status.
From the details panel you can:
E-Receipt: view, email or download the e-receipt. See How to Download or Email an E-Receipt in QashierHQ.
Void Transaction: void the sale and enter a reason. See How to Void a Transaction in QashierHQ.
Change the staff: click the pencil icon next to the staff name. See How to Change the Staff Assigned to a Transaction in QashierHQ.
Change the payment method: for sales paid with a manual in-store payment method, click the pencil icon next to the payment method.
History: appears when the transaction has been changed. Click it to see what was changed.
Self-arrange: appears for eligible pandago delivery orders. Click it to arrange delivery yourself instead; this cannot be undone.
Export transactions
Click Export and choose Transaction Details, Transaction Summary or Monthly Transactions. The file downloads in Excel (.xlsx) format. Malaysia only: Consolidated E-Invoice exports your monthly consolidated e-invoice. See How to Export Transactions to Excel in QashierHQ and [MY] How to Export Your Monthly Consolidated LHDN e-Invoice (Excel) from QashierHQ.
Classic view
This article describes the default view of QashierHQ. If your screen looks different, you may be using the classic view. To switch, click the view icon in the top bar (if you see it): its tooltip reads Switch to modern UI in the classic view and Switch to classic UI in the default view.
If something goes wrong
What you see | Why | What to do |
You can't pick the end date you want | A date range can span at most 30 days, and future dates are disabled | Pick a shorter range, or use Export > Monthly Transactions |
A transaction you expect is missing | The wrong store, date or filter is selected | Check the store picker and the date, and set the filters back to All Transactions and All Payment Methods |
Void Transaction is greyed out for a card payment | Card payments can't be voided from QashierHQ | Void the sale on the Qashier POS. See How to Void or Refund a Transaction in Qashier POS |
You don't see Transactions in the menu | Your login doesn't have access to Transactions | Ask the account owner to give your login access to Transactions |
Related articles
In QashierHQ
On Qashier POS
Last verified: 25 Sep 2026 · Markets: All markets