Your sales history, reports, products, customers and settings belong to the QashierHQ account of the company that created them. When your business changes company or owner, that data does not move to another company's account. This article explains what stays where, and what to do before you switch.
Applies to: All markets · QashierHQ and Qashier POS · Account owners.
How your data is tied to your account
Each company has its own QashierHQ account. Everything a terminal records is stored under the account it is logged in to.
Sales data does not transfer. If a terminal is moved to a new company's account, it shows only that company's data from then on. The old company's sales history stays in the old account.
Data from two companies cannot be combined in one QashierHQ account.
The old account keeps its history while it is active. Export everything you need before the old subscription ends.
Changing company or owner: the process
Contact support and ask for an entity change (a change of company or business owner). Tell us the current company name, the new company name and when the change takes effect. See Contact Qashier Support by Phone, WhatsApp, LINE or Viber (SG, MY, TH, PH).
Qashier sets up a QashierHQ account for the new company and confirms whether your existing terminals can be moved to it or whether the new company needs its own terminals. An admin fee may apply; support will confirm the amount for your market.
Export the old company's data while the old account is still active (see the checklist below).
Complete the new company's setup. To accept payments through QashierPay, the new company must pass business verification, and payouts go to the bank account registered to the new company's account.
Log the terminals in to the new company's account. See How to Log in to Qashier POS.
Before you switch: export checklist
Do this in the old company's QashierHQ account before its subscription ends:
Transaction records: How to Export Transactions to Excel in QashierHQ
Product list, so you can set up the catalogue again in the new account: How to Export Your Product List (CSV) in QashierHQ
Customers, loyalty points, credits, inventory and staff are also set up per account. Ask support what can be brought across before you close the old account.
Market notes
Singapore and Malaysia: if the new company's payouts should go to a different bank account later, see [SG] How to Change Your Bank Account for Payouts on Qashier or [MY] How to Change Your Payout Bank Account.
Philippines: check with support whether the new company needs its own BIR registration for the POS. See [Philippines] How to register your Qashier POS with BIR (Permit to Use / PTU).
Common questions
Can I transfer sales data from one company to another?
No. Sales data belongs to the company account it was recorded under and cannot be moved or merged into another account.
Can I keep using the old account?
Yes, for as long as its subscription is active. Keep it active until you have exported everything you need.
What happens to the data after the old subscription ends?
Export your reports and records before the subscription ends. If you need access after that, contact support.
If something goes wrong
Symptom | Likely cause | What to do |
A terminal shows the old company's products or sales | The terminal is still logged in to the old account | Log out of the POS (Terminal PIN needed) and log in with the new company's QashierHQ email address and password. |
You cannot log in to the old account any more | The old subscription has ended | Contact support and ask whether the reports you need can still be provided. |
QashierPay payments are not going through on the new account | Business verification is not yet approved | Complete verification; payments go live once it is approved. |
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Last verified: 25 Sep 2026 · Markets: All markets