Summary: Answers for merchants in Thailand who accept Beam QR payments on Qashier POS: approval, refunds and the processing fee, payout periods, public holidays, bank-account changes and what your customer sees on the payment slip.
Applies to: Thailand only. Beam QR shown on your Qashier POS screen. Payment methods: PromptPay, TrueMoney, ShopeePay, LINE Pay, Alipay and WeChat Pay. For the steps to take a payment, see [TH] How to Accept Beam QR Payments on Qashier POS.
1. How long does Beam approval take?
Full KYC verification takes about 3 to 4 working days.
2. How do I refund a Beam QR payment?
Refunds cannot be made in Beam Lighthouse for any Beam QR method. Refund your customer yourself, for example in cash or by bank transfer.
Void the sale on Qashier POS so your sales tally. See How to Void or Refund a Transaction in Qashier POS.
The processing fee (MDR) charged on the original payment is not returned when you void or refund. PromptPay QR payments through Beam currently carry no MDR under the 2026 pricing (a fee may apply subject to Bank of Thailand regulation), so this affects e-wallet payments only.
3. Is there a fee for settlement and payouts?
No. Beam settles your transactions automatically every day. There is no fee for the daily automatic settlement, and there is no manual settlement option.
4. When do I receive my payout?
The daily cut-off is 23:59 (Thailand time). Transactions after the cut-off count towards the next day.
Payment method | Payout period |
PromptPay, TrueMoney, LINE Pay | T+1 working day |
Alipay, WeChat Pay | T+4 working days |
ShopeePay | Not listed here yet. Contact your local support agent to confirm. |
Working days do not include Saturdays, Sundays and Thai public holidays.
T+1 timeline (PromptPay, TrueMoney, LINE Pay)
Transaction day | Payout day (funds arrive in your bank account) |
Monday | Tuesday |
Tuesday | Wednesday |
Wednesday | Thursday |
Thursday | Friday |
Friday | Following Monday |
T+4 timeline (Alipay, WeChat Pay)
Transaction day | Payout day (funds arrive in your bank account) |
Monday | Friday |
Tuesday | Following Monday |
Wednesday | Following Tuesday |
Thursday | Following Wednesday |
Friday | Following Thursday |
5. Are payouts affected by weekends and public holidays?
Yes. Transactions made on a weekend or a public holiday are processed on the next working day. Public holidays are not working days, so they also delay payouts.
6. Which country's public holidays count?
Only Thai public holidays affect Beam payouts. Chinese public holidays do not affect Alipay or WeChat Pay payouts through Beam.
7. Can I change my bank account?
Yes. Change your bank account details yourself in Beam Lighthouse at any time. Beam does not ask you to repeat KYC. The account holder's name must match your own name (individual merchant) or your company's name (corporate merchant). Approval of the new bank account takes about 3 working days after you submit it in Beam Lighthouse.
8. Are there conditions for PromptPay?
Beam PromptPay QR only accepts payments made from bank accounts in Thailand. Customers cannot pay it from a bank account outside Thailand.
9. What does my customer see on the payment slip?
After your customer scans and pays, their payment slip shows the recipient as Beam (บีม), in Thai or English depending on their app, with your store name underneath.
Still need help?
Thailand support: [email protected]. For other channels, see Contact Qashier Support by Phone, WhatsApp, LINE or Viber.
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Last verified: 25 Sep 2026 · Markets: TH