This guide shows a new merchant in Thailand how to get a Qashier account and apply for a standalone Qashier Soundbox with PromptPay QR payments through Beam. The Soundbox shows a PromptPay QR code for the amount you key in and announces each successful payment out loud.
Applies to: Thailand · Qashier Soundbox (standalone, without a Qashier POS) · QashierHQ, Soundbox plan.
Before you start
Have your business details ready: contact email and phone number, store address and postal code, business type and a short business description. If you have a Business Registration Number or Company Registered Document, have them ready; if not, you can leave those fields blank.
Ask your Qashier sales representative for your Referral Code. You will need it in QashierHQ.
Step 1: Get your Qashier account
Contact your Qashier sales representative or our Thailand support team ([email protected]) and ask for a Qashier Soundbox account.
Our team creates your Qashier account on the Soundbox plan and sends you your QashierHQ login details.
Step 2: Apply for your Soundbox in QashierHQ
Log in to QashierHQ.
In the left menu, select Qashier Soundbox. This page is shown to Thailand accounts on the Soundbox plan.
Click Setup Now.
In the Referral Code dialog, enter the code from your sales representative and click Continue.
In Complete Soundbox information to proceed, enter the Number of Soundbox to setup, then for each Soundbox the Soundbox Name, Soundbox Address and Postal Code. Click Continue.
The Apply for Beam for Soundbox form opens. Fill in your store and business information. Give an email address and contact number we can reach you on. If you do not have a Company UEN (business registration number) or Company Registered Document, leave those fields blank.
Read the agreement at the bottom of the form and tick its checkbox. It covers the PromptPay processing fee and T+1 payout terms, and your consent for Qashier to access your Beam portal for the integration. The fee is shown in the agreement text.
Click Submit.
A Cognito form opens in a new tab. Upload your KYC documents there. This registers you for PromptPay payments through Beam. If the tab does not open, allow pop-ups for QashierHQ, or contact support.
What happens next
On the Qashier Soundbox page, step 2 shows Processing... until your application is approved, then Approved. Step 1 shows Order successfully placed on the date you applied.
Step 3, Receive your Soundbox, shows the delivery status: Ready To Deliver, Delivery In Progress, then Delivered with the date. Our team will contact you about delivery or collection.
When the Soundbox arrives, enter its serial number in QashierHQ: [TH] การตั้งค่าเครื่อง Soundbox (PromptPay).
Connect it to WiFi or 4G: How to connect Qashier Soundbox to WiFi or 4G (SIM card).
Take your first payment: [TH] How to Use Qashier Soundbox (Dynamic PromptPay QR).
For fees, refunds and payout timing for PromptPay through Beam, see [TH] Beam QR FAQ: KYC, Refunds and Payouts (PromptPay & E-wallets).
If something goes wrong
Symptom | Likely cause | What to do |
Qashier Soundbox is not in the left menu | Your account is not on the Soundbox plan | Contact support to check your plan. |
You have no referral code | The code is issued by sales | Ask your Qashier sales representative, or contact support. |
Step 2 stays on Processing... | KYC documents not yet uploaded or under review | Check that you completed the Cognito form. If you did, contact support with your store name. |
Contact support: email [email protected], or see Contact Qashier Support by Phone, WhatsApp, LINE or Viber (SG, MY, TH, PH).
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Last verified: 25 Sep 2026 · Markets: TH