This article explains how to reverse a Pay by Link payment in QashierHQ: cancel a link your customer has not paid yet, or void (refund) a payment they have already made.
Applies to: Singapore, Malaysia, Thailand and Australia · QashierHQ · your user role needs access to Pay by Link (to cancel a link) and Transactions (to void a payment).
Cancel or void: which one do you need?
Situation | What to do | Where |
Your customer has not paid yet | Cancel the link | Sales Channels > Pay by Link |
Your customer has already paid | Void (refund) the transaction | Money & Finance > Transactions |
Cancel an unpaid link
In QashierHQ, go to Sales Channels > Pay by Link and open the link.
Click Cancel link.
Click Confirm. Your customer will not be able to pay this link anymore, and this cannot be undone.
The link's status changes to Cancelled. If you still need to collect the payment, open the cancelled link and click Create new link.
Void or refund a paid link
A paid link cannot be voided from the Pay by Link page: its Payment Link details panel only offers Close. Void it from your transactions instead.
Go to Money & Finance > Transactions. If your menu also shows Transaction V2, the payment may be listed there instead (see If something goes wrong below).
Find the payment by date, amount or receipt number. The receipt number is shown in the link's Payment Link details panel.
Open the transaction and click Void Transaction.
What happens next depends on how your customer paid:
Payment method | What happens when you click Void Transaction |
Cards paid through the online card gateway; Alipay+ e-wallets online; Thailand (Beam): card, PromptPay, ShopeePay, TrueMoney, WeChat Pay | You confirm, and QashierHQ refunds your customer. Card and Alipay+ payments can be partly refunded; the other Beam methods are refunded in full. |
Thailand (Beam): LINE Pay, Alipay, K PLUS, SCB Easy, Make, Krungsri, BBL, SPayLater | QashierHQ shows Refund outside Qashier: "Refunds for this payment method aren't supported in Qashier. Please refund the customer directly via their wallet, banking app, or cash. This payment will settle in your account as usual." |
PayNow and any other online method | QashierHQ opens a support message with the receipt number, asking to void the transaction. Support will process the void or tell you to refund your customer directly. |
Do not promise your customer a refund date. How long a refund takes to reach them depends on their bank or wallet. If QashierHQ does not let you void a payment, contact support with the receipt number.
What you should see
The transaction shows as voided in Money & Finance > Transactions. In Singapore and Malaysia, you can follow your balance and payouts in [SG/MY] How to Check Your Account Balance and Payouts in QashierHQ.
If something goes wrong
Symptom | Likely cause | What to do |
You can't find the payment in Transactions | The date range is too narrow, or the payment is recorded under the new transaction flow | Widen the date range. If you see Transaction V2 under Money & Finance, find the payment there and use Cancel order. Otherwise contact support with the receipt number and link ID. |
Void Transaction is missing or greyed out | The payment has already been refunded, this payment method cannot be voided from QashierHQ, or your login does not allow voids | Contact support with the receipt number. |
Your customer paid the wrong amount | — | Void the payment, then send a new link for the correct amount. |
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Last verified: 25 Sep 2026 · Markets: SG, MY, TH, AU