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Treats for Customer Loyalty
Treats for Customer Loyalty
Updated over a week ago

Introduction

Treats (also known as Loyalty 2.0) is a web application for customer loyalty. The customers can log in to check their points earned from various Qashier merchants and easily access their transaction history with the Qashier merchants they have purchased from.

Note: The merchant must be enrolled in Qashier Loyalty 2.0 for this feature to be available.

Feature Overview

  • Other than simply earning points, customers will be able to view their past receipts and transaction history; which includes points earned from the Qashier merchants that have enrolled in the Treats feature.

  • Customers can also edit their personal information via the web app, such as date of birth and email address.

  • Merchants can make use of the customers' data gathered (date of birth etc.) to improve customer engagement and increase customer retention, such as automated birthday emails, etc.

  • The customers can link their credit/debit cards to their Treats profile, making it a smooth and hassle-free experience of earning/claiming points whenever they make purchases at any Treats merchants' stores.

How to use?

Important: Points-redemption ratio will be shared across all the stores within the same Qashier account.

For example: your registered company ABC Pte Ltd has 5 outlets that are using QashierPOS terminals, and every outlet has different points-redemption ratio.

After Treats has been enabled for you, the points-redemption ratio will be the same for all outlets within the Qashier account for ABC Pte Ltd.

Assigning points to categories

Before starting to use Treats, the merchant must make sure they have already assigned points to categories.

For more information on how to assign points to categories:

Earning points through QR code

  • Once the transaction is complete, the customers can scan the QR code printed together with the receipt, or the QR code displayed on the customer-facing display screen on the POS. They will be redirected to the Treats web app to earn the points that can be used to offset their purchases in the future.

Note:

  • Displaying the QR code on the customer-facing display screen is available only on QashierXL and QashierX2 POS.

  • If the merchant uses a QashierX1 POS, the QR code will not be displayed on the customer-facing display screen. Instead, the customers can only scan the QR code printed together with their receipt.

  • The QR code will still be printed, regardless of the POS type (QashierX1, QashierX2 or QashierXL).

Sample of the QR code displayed on the customer-facing display screen of the QashierX2 and QashierXL POS

QR code printed together with the main receipt, available for all POS sizes

  • If the customer is new to the Treats feature, they must input their mobile number to receive an OTP to be entered on the web app, which would complete the signup process.

Note: Customers will only be required to sign up once. After successfully signing up, they do not need to login to the web app anymore as the web browser on their mobile device is capable of remembering their login.

However, if the customer clears the cache on their mobile device, they will be required to log in to Treats again via their mobile device's web browser.

  • Once the customer has successfully signed up, a pop-up window will appear, displaying the number of points they have earned from scanning the QR code.

Note: The QR code can only be scanned once. If someone else has already scanned the QR code, the person who subsequently gets hold of the receipt will not be able to use the same QR code to earn points.

  • To view the points earned from other Qashier merchants participating in the Treats feature, the customers can simply click on the drop-down list and select the brand that they'd like to check their information from.

Earning points through POS

This works the same way as how a customer can earn points on CRM 1.0. For more information, please refer to this article.

Earning points through payments

Through Payment Linked Loyalty, customers are now able to seamlessly earn points by tapping and paying as per normal with their linked cards at any Treats merchants' stores. The points will be automatically added to the customers' Treats profile.

Here's a video demonstration of how Treats works!

For more information, please refer to this article here.

Redeeming points

Customers can redeem the points on their next visit to the store.

This works the same way as how a customer would redeem points on CRM 1.0. For more information, please refer to this article.

If you would like to change the points-to-redeem ratio, kindly reach out to our Customer Support team for assistance.

Note: Customers can redeem points from the store where they have earned the points from and from any of the stores under the same Qashier client account.

For example: your registered company ABC Pte Ltd has 5 stores which are all using QashierPOS and Treats feature (stores 1-5). Your customer has made a purchase and earned points from store 3. The points that your customer has earned from store 3 can be redeemed at any of your 5 stores.

However, the points cannot be redeemed at other stores that are not owned by ABC Pte Ltd.

Tip: Merchants can train their staff to proactively inquire with customers about their usage of the Treats web app. If customers are not using it, staff can encourage them to sign up for the Treats feature.

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